Takeaway.com T

Head of Customer Service: France (BB-E10E2)

Trouvé dans: StepStone BE

Description:
Head of Customer Service: France We're looking for a customer service expert who can combine people management with optimizing processes, ensuring customer satisfaction across France. Ready for the challenge? Our story With more than 50 million active users worldwide, Just Eat Takeaway.com is first-choice for foodies from Berlin to Brisbane. With over 200,000 restaurants in 24 countries on our roster, we have everything from perfect pizzas to superb sushi. Our global growth relies on customer satisfaction, ensuring that any issues which arise are handled quickly and effectively. That's the focus of our expert Customer Service teams. As our Head of Customer Service: France, you're responsible for delivering perfect service to customers and partner restaurants in France. Additionally, you connect to other departments and our Amsterdam HQ, paving the way for your team to collaborate effectively and continuously develop. Your team consists of 150-200 colleagues, based in Brussels. You're responsible for working with team leads for the various areas in Customer Service, such as Quality Specialists and Operations Support Specialists. As a skilled manager, you help employees develop through regular feedback sessions and act as their contact point for any questions. Leading our customer service for the region also involves: Observing and analysing processes, workflows and day-to-day activities, including through reports Ensuring excellent support in all areas, with a continuous focus on customer satisfaction and compliance with SLAs Setting and tracking financial goals and planning annual budgets Making sure that any deliveries involving our couriers and dispatchers run smoothly, keeping track of orders and intervening when necessary Working closely and maintaining good relationships with other departments Reporting your insights and improvement ideas to our Customer Services Director in Amsterdam Ensuring cross-border cooperation and the deployment of new processes Supporting optimal personnel deployment and shift planning Promoting team-building activities to keep employees satisfied and motivated Here is the profile we need from our Head of Customer Service: 5+ years' management experience, including working with large teams (100+ employees) In-depth knowledge of the customer service industry A structured, analytical and highly-organised approach to your work A confident demeanour and assertiveness, with a hands-on mentality Excellent communication skills and a supportive approach to your team, especially in stressful situations Confident using MS Office and Google Drive programs Willing to travel as part of the job Perfect French (written & spoken) and fluent English Able to support on weekends or evenings in exceptional circumstances (our CS Center is open Mon-Sun from 09:00-00:00) When you join us at Just Eat Takeaway.com, these great rewards are on the menu: Competitive salary A varied and impactful CS role, leading CS for our growing French brand (just-eat.fr) The opportunity to lead 150+ talented team members  A dynamic, friendly workplace in the heart of Brussels (when you're in the office) 26 days of holiday per year A pension plan Budget for inte... Assertiveness, Team Leadership, Shift Planning, MS Office Suite, VOS, Area Support, Promoting, Quality of service, CS, Delivery, Management, Customer Experience, Reporting, Customer Services, Cross border, Google Drive, Operations, Budget, Paving, French, Customer Focus, Team Building, I-DEAS, Planning Originele vacature is te vinden op StepStone.be – Maak nu een Jobagent aan op StepStone en vind je droombaan! https://bit.ly/2jPYsZC Vind gelijkaardige jobs, informatie over werkgevers en carrièretips op StepStone.be!
Original job ad is published on StepStone.be - Set up a Jobagent at StepStone now and find your dream job! https://bit.ly/2jPYsZC For similar jobs, information on employers and career tips visit StepStone.be!
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