Page Personnel Belgium

German speaking Customer Service Representative (BB-14E98)

Trouvé dans: Neuvoo BE

Description:

Functieomschrijving

Manage a Customer Portfolio from Order to Delivery and give commercial support to Sales, focused on the DACH market.

Client Details

Our client is a fast evolving and market leading company with EMEA HQ located in the North of Brussels (Grimbergen region).

Description

As German Speaking Customer Service Representative you will:

  • Receive and process sales orders from your customers or sales representatives located in the DACH region.
  • Follow up of the order up until delivery in SAP.
  • Act as SPOC for your customer portfolio: handle inquiries and claims from your customer base concerning price, product, order status, etc.
  • Proactive problem solving: handle logistical issues as they occur, in close collaboration with logistics and transport partners
  • Manage Logistical and financial Administration: initiate returns, manage back orders and ensure a correct follow up of orders, issue credit and debit notes and follow up on payments.
  • Work closely together with internal stakeholders such as sales, finance, logistics, etc.
  • Profiel

    The ideal German Speaking Customer Service Representative:

  • very strong knowledge of German and English. any other EU language is a big asset.
  • Proven knowledge of SAP and good command of Excel.
  • At least 2-5 years of relevant experience in order management and customer service.
  • Ideally worked for a fast paced company with international trade of goods.
  • Strong communication skills and client oriented attitude
  • High will to deliver qualitative customer service, always seeking for ways to improve customer satisfaction with commercial mindset
  • Proactive and self-starter attitude
  • very strong teamspirit and flexible, openminded personality to fit an international, multicultural team
  • able to think and act autonomously, high feeling of responsibility
  • able to handle a fast moving, changing and evolving environment and its challenges
  • Jobgerelateerde competenties

  • Klanten: Key accounts
  • Klanten of leveranciers opvolgen
    Oplossingen voorstellen in geval van problemen (levering, garantie, reglement, ...)
  • De betaling van bestellingen opvolgen (voorwaarden, facturatie, ...) of overmaken aan de betreffende dienst (boekhouding, juridische zaken, ...)
  • Telefonische oproepen ontvangen
    Klanten informeren (opvolging van de bestelling, informatie, ...)
  • Bestellingen registreren
    Voorwaarden controleren (leveringstermijnen, verpakkingswijze, ...)
    De klant of de verkoper erover inlichten
  • De vraag van de klant technisch en commercieel onderzoeken (termijn van fabricatie, beschikbaarheid van producten, kost, ...)
  • Administratieve of commerciële activiteiten uitvoeren in een internationale context
  • Aanbod

    As German Speaking Customer Service Representative you will become part of a dynamic, openminded and passionate team of international colleagues within the EMEA market.

    Working for the HQ in Grimbergen, you will have an A-Z responsibility in your position and work for a company that encourages input, ideas and pro-activity from their members.

    Next to being part of a dynamic, growing and healthy company, you will receive a nice salary package with fringe benefits.

    This position will start on an interim base with the possibility of a fixed contract afterwards.

    calendar_todayil y a 4 jours

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    info Tijdelijke job (niet via uitzendkantoren)

    location_onGrimbergen, Belgique

    work Page Personnel Belgium

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