AS Plastics BVBA A

Field Service Analyst (BB-8941E)

Trouvé dans: Xpatjobs BE

Description:

Do you like to work in a fast-paced environment where there''s never a dull moment? Are you experienced as an IT Field Services Analyst and possess a customer focus? Do you want to be part of an international company and work for a company with many challenges and even more possibilities? Welcome to LyondellBasell

This is LyondellBasell

LyondellBasell (NYSE: LYB) is one of the largest plastics, chemicals and refining companies in the world. Driven by its employees around the globe, LyondellBasell produces materials and products that are key to advancing solutions to modern challenges like enhancing food safety through lightweight and flexible packaging, protecting the purity of water supplies through stronger and more versatile pipes, improving the safety, comfort and fuel efficiency of many of the cars and trucks on the road, and ensuring the safe and effective functionality in electronics and appliances. LyondellBasell sells products into more than 100 countries and is the world''s largest producer of polypropylene compounds and the largest licensor of polyolefin technologies. In 2020, LyondellBasell was named to Fortune Magazine''s list of the "World''s Most Admired Companies" for the fourthconsecutive year.

This is the role

In this diverse and varied role where no day is the sameyou provide timely on-site or remote technical support for end users and act as next level escalation point for the IT Service Desk. As an Field Service echnician you will also troubleshoot problem areas and implement corrective solutions for end users. You will also:

  • Install, configure, test, maintain, troubleshoot and replace workstations (Dell), IP Phones (Cisco), printers (Ricoh), mobile devices (iPhone) and related hardware and software.
  • Assist with server, network and audio/video equipment lifecycle, deployment, troubleshooting and moving.
  • Escalate unsolved issues/problems to tier 3 support.
  • Document situational facts, activities, communication and agreements during troubleshooting activities.
  • Coordinate third party vendors for on-site maintenance and/or incident visits.
  • Manage inventory and administration of all equipment, their location and status.
  • Coordinate and perform end-user training for special IT projects, IT procedures and best practices on core software tools (i.e. Microsoft Office, Windows 10, Sharepoint).
  • Participate in small/short-term projects supporting business activities, technology upgrades, rollouts, etc.
  • Main work location: Bornem (BE)

    This is who you are

    We are looking for a resourceful, customer focused team player who can easily fit into our internationally oriented organization. Aside from being part of a team, the job also requires that you like to take ownership, can manage independently, while being pro-active and self-motivated.

    This is what you bring

  • Bachelor''s degree in Computer Science, Management Information Systems or Business and a minimum of (one) year relevant experience or;
  • Non-degreed professional with a high school diploma or equivalent and at least (three) years relevant experience
  • Knowledge of Windows 10 and Microsoft Office (Teams, Outlook, Excel, Word and Sharepoint)
  • Knowledge of Windows environment for servers and workstations, MCSA/ MCSE
  • Knowledge of Cisco Callmanager and ServiceNow preferred
  • Accuracy, excellent communication skills and self starter
  • Strong problem-solving skills
  • Understanding of IT infrastructure and the interactions of the different components
  • Technical organization and troubleshooting skills, issue resolution and risk mitigation capabilities
  • ITIL knowledge and experience
  • VCA certification or willingness to achieve
  • Fluency in English and Dutch, verbally and in writing
  • Stress resistant
  • Drivers license and means of transportation
  • Our LyondellBasell competencies are the following:
    Builds effective teams, Collaborates, Cultivates Innovation, Customer focus, Demonstrates Courage, Drives results, Ensures accountability, Instills trust and exemplifies integrity.

    This is what we offer

    We offer an environment where we encourage personal and professional growth and where you will be rewarded for your performance and results. You will have the possibility to work with specialist on all fields to develop innovative solutions and to extend your national and international network. In addition, we offer you a competitive salary package.

    calendar_todayil y a 4 jours

    report

    location_on Bornem , Flanders, Belgique

    work AS Plastics BVBA

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