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H&G ITSS Application Analyst (BB-081AC)

Trouvé dans: Xpatjobs BE

Description:
DHL Express YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS. Would you like to become part of the worlds most international company? A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet. DHL Express is seeking an H&G ITSS Application Analyst for its office in Diegem, Belgium. The purpose of this role is for specified scope / project(s) to ensure sound understanding of business requirements, specify appropriate business solutions and assess the impacts of change on the current business environment. Business solutions include business processes (manual or automated), business rules, and technology including IT systems. The application analyst will be the main interface between business and the development team with regards to local, regional and global applications in the context of containerization, transportation and data messaging. YOUR TASKS Acquire and maintain full knowledge of ongoing projects statuses, both internal and external, in order to efficiently recognize impact and take into account during ongoing project analysis Get understanding of technical and other issues & challenges faced by the customer to be able to translate them in requirements and provide understanding to the technical team Take a leading role in Business Requirements review meetings with the business and coordinate requirements reviews and distribution Review the product from technical and end users perspective, ensuring that the developed product has been designed to meet the customers requirements Act as the main Hubs & Gateways IT counterpart & contact during UAT Proceedings Provide first line knowledge to the user community regarding IT processes. Analyze existing process issues and changes, proactively proposing solutions Review, agree and steer business requirements, translating them into fit-for-purpose IT requirements and document the proposed solution Assist the support team with knowledge during issue analysis, providing background information and knowledge Ensure the solution is supported by all stakeholders: business representatives, development teams, architects and application support teams Working relationship with relevant project development and expertise teams in PRG IS, CyberJaya IS, Global Aviation IT Deliver clearly articulated business requirements to the software development teams and ensure understanding Working relationship with regional/cluster IT teams and operational management providing knowledge and information on ongoing projects, requirements and potential impact Report on regular basis to the H&G IT project manager and Team Lead for elaborating project plans and follow up the progress of software development Take the lead in introducing, train and demo IT support and business operational teams regarding new functionality related to deployed or developed projects YOUR PROFILE Technical understanding of both systems development (design and test) and systems operation (to defined SLAs) Knowledge and experience of managing the application life-cycle and methodologies such as CM-tools, agile, scrum and waterfall methodologies Solid knowledge with dataflow design Good understanding of SQL Vision, passion, appetite for change as well as ensuring stability of the status-quo Multi-tasking and organizational skills, problem-solving skills Confident presentation and diplomatic skills Customer orientation, exceptional adaptability Good level of communication and interpersonal and social skills International and multicultural understanding Networking skills Knowledge and/or experience with of HP Global Service Now, Aldon ACMS, Atlassian JIRA/Confluence (or any equivalent change management system) is an asset Analytical skills: recognizes cause and effect patterns within a defined area of activity, thinks about them in a systematic way and determines logical consequences Strong decision making skills, capable of making educated choices Fast learner, keen and willing to learn and build expertise 5+ years professional IT experience in several of the areas indicated under overall role purpose in an international, heterogeneous corporation 3-5 years of business oriented experience in an operational support, application expert or analyst role, with focus on customs processes including 5 years within a similar discipline of IT dev/support Ideally experience at DP DHL in a business IT function (either Demand or Supply) Experience with i-Series technology and applications in general Understanding of project management processes and methods (preferably PRINCE 2) is an asset Fluent in spoken and written English. Dutch, French, German or other languages are an asset OUR OFFER A competitive salary with extra-legal benefits A challenging position in an in

calendar_todayil y a 5 jours

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location_on Diegem, Belgique

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