Field Service Engineer (BB-1DB35)
Trouvé dans: Fidanto BE
Description:The Abbott Medical Core Service team EMEA is responsible for installation, upgrading, repair and preventive maintenance of all capital equipment part of Abbott Electrophysiology Heart Failure's product portfolio in compliance with Abbotts Business code of conduct, Regulatory and Quality policies and procedures. In this team this position is responsible for executing In House and Field tests on our capital equipment products. Additional this position will assist in pre-Installation and installation activities of capital equipment products. Role and Responsibilities Assuring high quality standards by following clear guidelines and procedures, you will investigate, test, troubleshoot and repair components and parts of our capital equipment product portfolio. These activities will occur mainly in our premises but can happen as well at customers premises or even at patients home. Being responsible for Field Testing from our portfolio and working under limited supervision from your manager you will Test according clear WIs our small capital equipment and components from our large capital equipment product portfolio Write and submit reports in parallel with servicing tasks Perform relatively complex assignments and solve problems that may have a variety of solutions and in line with regulation and WIs Adapt work methods to different situations and resolve unusual, nonstandard problems by following the scope of the to follow SOPs Take initiative to improve work, product and processes Assisting our Field Service Engineers in Pre-installation and Installation activities you will Installation of data communication cabling optic hardwire, in a hospital lab environment based on installation plan and guided by Service Engineer. Support site survey together with project leader or equipment sales to ensure project realization onsite. Pre installation of Abbott products check delivery, unpacking the systems, placing the system, organize retour waste . Check and document the installation and the products with serial number Early function checks and documentation to ensure a successful handover to System Engineer. Perform Level 1 Support when applicable as backup from our Associate Technical Support. Answers internal and external technical questions via phone, email, and remotely via networking. Develop a hypothesis of the root cause of a failure, generate a working solution, and put solution into action for immediate repair or resolution of the failure. Provide feedback to customer or Abbott personnel involved. Uses information sent from the field to diagnose system failures and consider root cause analysis to order parts to be sent to the field services group for repair of the system. Resolves escalated customer issues where known or typical solutions cannot resolve problem. Identifies and implements the most effective and cost-efficient means for resolution. Determines if and when to deploy field service support and or equipment to customer location. Escalates complex cases to Tier 2 Technical Support. Assist in planning the EMEA Capital Equipment team members for optimal scheduling of field interventions. Your Profile Technical Degree in electronics or equivalent by experience. Ideally several years of professional experience in servicing medical equipment. Additional experience in hospital or patient environment is a plus. Knowledge of warehouse executions is a plus Good verbal and written interpersonal, communication organizational skills with ability to effectively communicate at multiple levels in the organization, to customers and patients Some analytical ability, originality and or ingenuity required. Strong organizational and follow-up skills, as well as attention to detail Experience working in a broader enterprise cross-division business unit model preferred. Ability to work in a highly matrixed and geographically diverse business environment. Ability to work within a team and as an individual contributor in a fast-paced, changing environment. English is a must, any additional European languages is a plus Computer skills MSOffice, SAP, is desired Ability to be flexible and respond to situations at short notice Multitasks, prioritizes and meets deadlines in timely manner Ability to work with little supervision within a team and as an individual contributor in a fast-paced, changing environment. Ability to travel approximately 20 PERCENT , including internationally for servicing and training purposes. Meet and exceed customer expectations by striving for the greatest possible reliability and quality in our products, processes and systems through accountable, competent, and professional support.
calendar_todayil y a 4 jours