- Represent the company by managing reception duties such as answering calls, responding to emails, and conducting surveys.
- Act as the main point of contact for post-sales services, providing guidance and assistance to customers.
- Welcome customers at the reception area, discuss their inquiries or concerns.
- Determine the necessary actions to find solutions and prepare work orders.
- Decide which colleague or department can assist the customer further and schedule appointments accordingly.
- Provide administrative support to various departments.
- Handle incoming calls with a friendly attitude and ensure proper closure of each call.
- Customer-focused and goal-oriented
- Strong communication skills and adherence to rules and agreements
- Detail-oriented and proficient in planning
- Interest in the automotive sector
- Good knowledge of MS Office
- Diverse role in a dynamic and pleasant team environment
- Personalized training program with a dedicated coach and regular evaluations
- 40-hour work week with 12 paid ADV days
- Potential for permanent position
Administratief Bediende/klantenadviseur - Herentals, België - Vivaldis
Beschrijving
Job Title
We are currently looking for an experienced RECEPTIONIST, CUSTOMER ADVISOR for a well-established garage.
About the Role
As a receptionist, you should be proactive and adaptable in handling various tasks.
Profile
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Company Policy
We at [Company Name] promote equal opportunity employment. Our selection is based on experience, qualifications, and skills without discrimination based on nationality, appearance, orientation, religion, disability, age, or gender.