Customer Care Specialist Italian - Zaventem, België - Metiselect

Metiselect

Geverifieerd bedrijf

Zaventem, België

2 weken geleden

Geplaatst door:

Sophie Dubois

beBee Recruiter

Beschrijving

Your role:

We are hiring a Senior Customer Care Specialist to join our headquarter in Zaventem, Belgium.

Further responsibilities:

Key and first point of contact for the customer, offering a prompt, polite and positive approach
Identifies and drives process simplification and improvement, as well as owning the process
Be the customer advocate within the organization and partner with other groups e.g. Sales, Supply Chain, Logistics, Service, Credit.
Order management receive, processes and verifies the accuracy of orders.
Ensure timely product shipments.
Close coordination with regional logistics teams and warehouses.
Detect discrepancies, identifying root cause corrective action.
Redirect inquiries as needed. Ensure customers receive final resolution
Support new systems implementation and develop to be a key user.

Profile:

Your profile:

Diploma or Degree in related field
Relevant work experience within international customer service
Well developed interpersonal skills; excellent attention to detail & strong follow up skills
Able to exercise sound judgment while handling time sensitive tasks
Selfstarter with flexibility to meet & manage challenging priorities and deadlines
Understanding of basic accounting concepts
Understanding of inventory management processes
Proficient in Outlook, Word, PowerPoint, Excel
SAP Order Processing knowledge (or other Tier 1 ERP Systems)
Fluent in English and Italian

Our Client:
Our client is an international company with his head office for the European market in Zaventem. They are markter leader in their segment.

Whats in it for you:

You will be working for a young and fastgrowing company that is a leader in their segment
Very interesting and dynamic sector with many opportunities
There is a very pleasant atmosphere with a strong team spirit and good interaction between colleagues and management
You will work in an international and multicultural company where mutual respect is important
TEAM: Together Everyone Achieves More