Junior Customer Specialist - Brussels, België - NielsenIQ

NielsenIQ

Geverifieerd bedrijf

Brussels, België

2 weken geleden

Geplaatst door:

Sophie Dubois

beBee Recruiter

Beschrijving

Company Description

We are
NielsenIQ Brandbank.
One of the world's most trusted providers of digital product content to brands, retailers and wholesalers across the globe.

Our commitment to quality product content means that we work together with regulatory authorities to ensure that you do not have to worry about your content meeting industry standards, because we've got it covered.

We deliver innovative solutions to the FMCG industry, powering the product content you need to enrich the online shopping experience for consumers worldwide.

Being a world leader in end-to-end product content solutions does not mean we rest on our laurels, NielsenIQ Brandbank continues to revolutionise new technologies, so that we can equip you for the future.

Job Description:

About this job:

The Junior Customer Specialist will act as first line Customer Support for a large pool of
NielsenIQ Brandbank supplier clients, working as part of a team with overall responsibility for service delivery across these clients.

You will be responsible for achieving Quarterly Customer Satisfaction targets, as well as ensuring key business metrics around timeliness, quality and coverage are maintained effectively.

Responsibilities:

Developing a comprehensive understanding of the core NielsenIQ Brandbank service, as well as any additional "valueadd" services, to ensure you can service them effectively, track customer usage against allowance, and answer any queries that your customer base might raise. This includes, but is not limited to; Product Library, Business Operational Processes, Retailer Requested Products, Integration Solutions, eCommerce Insights, Merchandising Exchange.
Scheduling product deliveries around our workflow capacity, dealing with operational queries, and supporting our operations team to ensure we deliver a satisfactory level of service in all instances
Working with the Account Managers team to ensure our portfolio of the accounts is receiving a firstclass level of service from NielsenIQ Brandbank. This can include working with other business functions, and the wider Commercial team, to implement general process improvements where appropriate
Regular reporting according to customer & business needs. This includes, but is not limited to; product status reports, performance against business metrics at supplier level, usage of our service over a period of time.

Qualifications:

- **Experience in a Customer Service role**, ideally in a Business-to

Business environment
Demonstrable ability to perform against multiple business KPI's, particularly inclusive of Customer Satisfaction / Voice of the Customer measures
Proven ability to work collaboratively as part of a diverse team, in a fast paced environment
Highly organized, driven, with good time management skills and a logical approach,
Able to prioritize workload, and excellent attention to detail.
General interest in FMCG and specifically the eCommerce industry is a plus
Excellent communication skills, both written and verbal, with strong presentation skills and the ability to network effectively.
Good communication skills in
English
AND knowledge of ONE of the following language at

FLUENT LEVEL:
French OR Dutch
LI-SR2

LI-IP2

Qualifications:

Additional Information

About NIQ
NIQ, the world's leading consumer intelligence company, reveals new pathways to growth for retailers and consumer goods manufacturers.

With operations in more than 100 countries, NIQ delivers the most complete and clear understanding of consumer buying behavior through an advanced business intelligence platform with integrated predictive analytics.

NIQ delivers the Full View.

Want to keep up with the latest updates on our business and #LifeAtNIQ? Follow us on: LinkedIn | Instagram | Twitter | Facebook

Our commitment to Diversity, Equity, and Inclusion

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.