Lead Kit Booking Representative - Zaventem, België - Stryker Corporation

Stryker Corporation

Geverifieerd bedrijf

Zaventem, België

2 weken geleden

Geplaatst door:

Sophie Dubois

beBee Recruiter

Beschrijving

Why customer service at Stryker?:

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need.

Stryker is also consistently listed as a 'Best Place to Work' and offers great benefits and perks - like tuition reimbursement and a wellbeing program (*Benefits vary by country)

We are delighted to offer an opportunity to join the Stryker office of
Diegem, Belgium as a
Lead Kit Booking Representative, who is an experienced kit booking representative, well-versed in the day-to-day activities and the procedures around Kit Booking.

The Lead Kit Booking Representative has a good view of the way the team integrates with other teams in the ecosystem.

The Lead Kit Booking Representative is also expected to coach/mentor other Kit Booking Representatives and possibly assist management with task assignment across the service representative team.

This is a part time position with 20 hours of work per week.

What we are looking for:

Analytical problem solvers. People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.

Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.

Detail-oriented process improvers. Critical thinkers who naturally see opportunities to develop and optimize work processes - finding ways to simplify, standardize and automate.

Key Activities & Responsibilities

Processing kit booking orders, credits, loan kit queries
Arranging returns and collections and handling proof of delivery and pricing requests
Proactively communicating with internal & external customers
Investigating and resolving invoice disputes
Logging and follow up of issue resolution and related communication back to the customer
Take responsibility for executing tasks and supporting colleagues across a number of complex areas /

- processes and queries

Work with your colleagues to effectively organize and priorities the tasks within your specific areas
Working collaboratively with other functions and divisions on crossfunctional or customer specific topics
Assist in supporting and training more junior colleagues
Act as a mentor for more junior customer service representatives

Your profile
Education / Qualifications

High School diploma or equivalent
Further education in a relevant discipline is a plus.

Experience / Skills
-
Fluent level of French or Dutch is required.

Experience in Kit Booking, order management or customer contact processes is desirable, preferably in a kit related business
Excellent understanding of Customer Service process flows
Excellent understanding of good documentation practices and documentation retention
Advanced knowledge of MS Excel, MS Outlook, MS Word, Internet
Good ERP system knowledge
Experience with Business Process Analysis is a plus.
Experience with reverse logistics and consignment type business (such as Medical Device, Healthcare Markets) is a plus.
Working level of English

Competencies / Behaviors

Highly customer focused
Problem solving person who knows how to prioritize and is flexible
Strong collaborator which sets high performance standards
Strong internal drive and motivation to make a difference
Positive, optimistic mindset and cando attitude
Initiator that can identify and initiates actions to improve process outputs on Service, Cost & Quality
Acts with integrity
Ability to make autonomous decisions on operational and tactical levels
Willingness to develop lean approach

This is a part time position with 20 hours of work per week.

The Company

Listed as one of the great places to work in Europe, Stryker is a leading medical technology company, where you will have a huge opportunity to make a difference to the critical service, we provide to health care organizations.

You will be a part of a company that places a huge importance on employee engagement and will have opportunities to further your personal and professional development through learning new technical and soft skills.

You will also gain a broad range of experience in both your area of responsibility but also across the wider business, providing long-term growth opportunities to forge a career for yourself.

Everyone at Stryker is committed to our mission - "Together with our customer we are driven to make healthcare better", and we focus every day on making this a central part of our culture.

**About Stryker