IT Helpdesk - Brussels, België - Allo Intérim

Allo Intérim
Allo Intérim
Geverifieerd bedrijf
Brussels, België

2 weken geleden

Sophie Dubois

Geplaatst door:

Sophie Dubois

beBee Recruiter
Beschrijving
IT Help Desk Support

Nature of tasks

  • Recording incidents and requests in the Service Management Tool. Logging all relevant incidents/service request details allocating categorization and priorization codes.
  • Making an initial assessment and diagnose of incidents and service requests and attempting to resolve them. Make use of the knowledge database
  • Follow the documented procedures
  • Escalating incidents or services requests that cannot resolve/fulfil to other support. agents in the same support group or to different support groups
-
Record and update information in knowledge database:


  • Monitoring progress of incident resolution relative to the appropriate SLA
-
Keeping customers informed on incident status and progress
:


  • Managing the incident life cycle, including closure and verification
-
Closing incidents and confirmation with the customer:


  • SDO may be asked to fulfil ITSS tasks and viceversa when working for MEP ITSupport.
  • Good IT knowledge
  • Experience using ticketing tools
  • User oriented

Analysis and technical skills

  • Good command of Applications as MS Visio
- additional task: "polishing of 50x23 PDFs (line breaks, etc)

  • ITIL V4 Foundation Certified, or certification must be passed within 3 months after the start of the contract).

Experience:

Minimum of 1 year of relevant professional experience Language and communication skills

  • Fluent in both English/French both written and oral
  • Part of the consultants needs to be fluent in German both written and oral as well.
  • Knowledge of additional EU official languages may be considered an asset.

Job Types:

Full-time, Permanent contract, Temporary contract


Benefits:


  • Eco vouchers
  • Food allowance
  • Hospitalization insurance
  • Work from home

Schedule:

  • Day shift
  • Monday to Friday

Supplemental pay types:

  • 13th month salary
  • Vacation money

Education:


  • High school or equivalent (preferred)

Experience:


  • IT support: 1 year (required)
Active Directory: 1 year (required)
- ticketing system: 1 year (required)
Customer Support: 1 year (required)
Microsoft Office: 1 year (required)


Language:


  • French (required)
  • English (required)
- other EU languages (preferred)


License/Certification:

  • ITIL Foundation (preferred)

Work Location:
In person
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