Delivery Experience Specialist - Brugge, België - Tesla

Tesla

Geverifieerd bedrijf

Brugge, België

3 weken geleden

Geplaatst door:

Sophie Dubois

beBee Recruiter

Beschrijving

What to Expect

The Tesla Delivery team is committed to providing the best customer experience on the day of delivery. The Delivery Experience Specialist is expected to excite and engage customers when it is time to pick up their vehicle. This position is a great opportunity to have a direct impact on the Tesla customer experience and has a critical impact on the company's rapidly expanding sales operation.

What You'll Do

Welcome customers to the Tesla family by making their journey to ownership a delightful experience
Educate customers on how to effectively use their Tesla
Recalibrate expectations as needed in a professional and empathetic manner
Identify and overcome objections and obstacles, including charging, timing and customer education
Interface with support admin teams (Financial Solutions, DMV, Tradeins), as well as service, sales and logistics to seamlessly coordinate all aspects of the delivery. As needed, communicate directly with lending institutions and external tradein partners
Coordinate final receipt of delivery and in line with accounting's revenue recognition standards
Where applicable, ensure all purchase, financing and registration documents are thoroughly and accurately signed and in line with accounting's revenue recognition standards
Prepare vehicles and host delivery appointments, including new owner orientations tailored to the individual customer's needs and comfort level
Partner with the vehicle preparation team to act as the last line of defense for quality and customer experience before the vehicle handover. Communicate feedback to program management and other relevant parties to drive departmental efficiency and companywide improvements
Support the Delivery Manager in delivery center operations, task completion and ensuring superior customer service. Uphold a professional appearance at all times
Contribute ideas toward improving the Tesla delivery experience, as well as backend processes and procedures
Demonstrate a mastery of all Tesla products and services, as well as local incentives for EV owners. Keep up with industry trends and best practices
Proactively and consistently update our CRM system to ensure accurate and timely delivery information is available to management.
In certain locations, assist with vehicle licensing / registration activities

What You'll Bring

Consistent record of customer service excellence with an eye for identifying customer needs
Independent selfstarter; seeks opportunities to solve problems and enjoys working in an everchanging, fastpaced environment.
Excellent verbal and written communication skills
Teamoriented and possesses the ability to work crossfunctionally with other groups
Strong organization, prioritization and time management skills; highly attentive to detail
Enthusiastic and passionate about the changes in the personal transportation industry
Must have and maintain a valid driver's license and an acceptable and safe driving record
Flexible in being able to work overtime & weekends including shifts at peak times if necessary
Occasional oversight of hourly staff in select locations
Travel to customer/delivery center locations and travel to and from Tesla locations up to 20% of the time