Customer Field Operations Manager - Brussels, België - Proximus Group

Proximus Group

Geverifieerd bedrijf

Brussels, België

2 weken geleden

Geplaatst door:

Sophie Dubois

beBee Recruiter

Beschrijving

A job at Proximus? You'll find that everything revolves around the idea 'Think Possible'

This means:
we always assume that something is possible, even if it seems impossible. Well, especially so, actually.

Call it a way of thinking that involves being open to a world of digital solutions that make our lives easier.

And our way of working smarter.

Are you ready to lead with vision, drive innovation, and revolutionize the telecommunications industry? Proximus, a leader in the field, is looking for an exceptional individual to join our team as a Customer Field Operations Manager.

The Access Connectivity department, a customer-facing operating division, is responsible for connecting customers to our fibre and copper network.

With over 1,300 FTEs, both in-house and external, and operational expenses totalling around 70M euro, we are at the forefront of shaping the future of telecommunications.

As a
_Customer Field Operations Manage_r at Proximus, you will play a pivotal role in driving the success of our division.

Your strategic thinking and leadership skills will be key in guiding our organization towards growth, sustainability, and operational excellence.

Responsibilities:

Strategic Leadership:

Develop and implement a comprehensive divisional strategy and roadmap, focusing on evolving field operations. Your vision will position us for growth and sustainability.
Drive the development and expansion of our fibre network.

Operational Excellence:

Craft and execute sourcing and partner strategies to enhance operational efficiency and effectiveness.
Optimize the operations environment to ensure seamless customer connections and activations.

Financial Management:

Lead and manage the entire customer connection capital expenditures (capex) for Proximus in close collaboration with the Finance Business Partner.
Develop and execute financial strategies aligned with growth goals.

People Management:

Lead and manage a team of operational experts, fostering a culture of collaboration, growth, and excellence.

Divisional Leadership Backup:

Serve as the backup for the divisional lead, providing guidance and support to ensure smooth divisional operations.

Your Profile

Required Skills and Qualifications

Master's degree in Business Engineering, Industrial/Civil Engineering, or equivalent by experience.
Minimum of 5 years of professional experience in a similar role.
Strong affinity with operational and strategic environments.
Thrives in challenging and complex environments.
Experience translating strategic input into operational roadmaps.
Proficient in defining strategies and conceptual thinking.
Bilingual (FR/NL) with a good knowledge of English.

Additional Emphasized Skills

Strong Strategic Vision
Fibre Network Development
Sourcing and Partner Strategy
Operational Optimization
Senior Management Presentation

If you're ready to make an impact and drive innovation in the telecommunications industry, we invite you to join our dynamic team at Proximus as a Customer Field Operations Manager.

What do we offer you?

We are 100% Belgian. So we make decisions in three languages. And all at the same time if you like
We are open to everyone: M, W, X, and in fact all the other letters of the alphabet.
We encourage personal growth. At the Proximus Academy, you won't even want to miss a session.
We are, of course, committed to sustainability. What else did you think?
We firmly believe that working together is important, but that having fun together is even more so. That is why we regularly organise fun activities. (Please let us know if you have a talent for playing Santa Claus)
We believe in responsibility. Also in yours. For example, you can take it to launch your own initiatives.
We put our customers first. And because we are all customers somewhere, you already know what that means. That's good.
And the everimportant worklife balance? We keep it in the right place.

Naturally we have a competitive salary package for you. Click
here **(or apply) to discover what else we offer.