Customer Experience Design Associate Consultant - Brussels, België - IBM

IBM
IBM
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Brussels, België

4 weken geleden

Sophie Dubois

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Sophie Dubois

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Beschrijving
Introduction


Are you about to graduate or did you graduate in the past year? Are you a forward-thinker and eager to learn? At IBM Consulting we are always looking for superstars to work on multiple exciting projects, in a friendly and energetic working environment.

If that is you, join us as an Associate Consultant

IBM Consulting's Associate Programme is IBM's world-class 2-year development programme for early professionals and about-to-graduate talents.

Your Role and Responsibilities


If you see yourself as someone who believes no proxblem is too big to solve, and who wants to unleash their potential, IBM Consulting is for you.


As an Experience Designer Associate Consultant, you will have the opportunity to work and learn together with the best team of customer journey consultants, user experience designers, creatives, strategists, business consultants and full-stack developers that you ever imagined.

From day one, you will be part of a team that works as a start-up but thinks big, with innovation in our DNA.

A team that will be more than happy to help you deal with the challenges that our customers are facing.

And, of course, we also want to hear from you, and incorporate your contributions and perspectives.

Everyone counts in our teams.

We work in the most "hot" and strategic areas in the market such as digital marketing, experience design, mobile & XR and digital product development.

To help you on this journey you will have access to unlimited learning and knowledge sessions that will complement your on-the-job learning.

Focus of this role will be on customer strategy and process transformation.

Within your role as an Experience Designer Associate Consultant, you will:

  • Shape, conduct research and collaborate with users, staff and stakeholders to shape a holistic view of the total user experience
  • Analyze, consolidate, and communicate research findings to stakeholders in order to strategically frame, validate and quantify the problem being solved and help inform the wider strategic roadmap of initiatives
  • Translates client needs, business and technology requirements and user research into vision documents, wireframes, user flows, mockups and highfidelity prototypes and userinterfaces, all made possible thanks to continuous feedback and iterations;
  • Enable the customer process transformation and embed new working ways through IBM Garage delivery model.
  • User Journey Mapping with emphasis on pain points and opportunities to improve the current journey(s);
  • Detail tobe processes to enable new customer experiences and employee experiences
  • Support de development and execution of a pilot or Minimum Viable Product as part of Garage delivery model.
  • Develop best practices and playbook to hand over to client customer operations
  • Implement agile methods and ensure knowledge transfer
If you're interested in this position, please follow the following steps:

  • Complete the required on-line assessments
Expected Start Date for the new hires is 1 April 2024.

Required Technical and Professional Expertise

  • We welcome recent graduates with maximum 1 year of work experience and finalyear students with less than 6 months of studies left.
  • Degree in any of the following domains in a design related track, like Design for Interaction, Digital Design, etc.
  • Portfolio of projects that demonstrate your skills in UX strategy from research to envisioning to execution
  • Love for qualitative & quantitative data, experimentation and user testing
  • Excellent storytelling skills
  • Willingness to collaborate onsite with the enthusiastic client teams and travel up to 4 days a week, to clients in Belgium, depending on business demand
  • Fluent in either Dutch or French with a good working knowledge of the other and English with strong communication skills both in writing and verbally
  • Eligible to work in Belgium and European Union without any restriction.
Preferred Technical and Professional Expertise

Skills or experience in Service design, UX design and Agile


About Business UnitIBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation.

With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world.

Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.


Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills
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