Web Operation Manager - Brussels, België - Serco Europe

Serco Europe

Geverifieerd bedrijf

Brussels, België

2 weken geleden

Geplaatst door:

Sophie Dubois

beBee Recruiter

Beschrijving

Job Introduction
Serco is a partner of choice to the European Institutions and other International Organisations.

For the past 30 years, we have been providing European and International Organisations a wide range of services including ICT services in support, infrastructure, operations and development as well as managing different contact centres for the key European Institutions, agencies and organisations, in Brussels and across Europe.

What connects the ever-growing Serco workforce is a passion for delivering great service

To keep ahead, we have to evolve continually and enhance the way we deliver our services. Everyone in Serco has a role to play, here.

Serco provides the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

We are hiring a
Web Operation Manager (WOM) for our prestigious partner DIGIT TM (DG Informatics)
in Brussels. DIGIT-TM is a contract from the European Commission for IT services across Europe.

If you like to work in a multi-cultural and dynamic environment, this opportunity can answer to your expectation.

We look forward to meeting you Discover the offer below and click on 'Apply' if you know that your skillset and talents are a suitable match for this opportunity.
At Serco, we do not only offer a career but also the opportunity to join a community where everyone's wellbeing matters, by living out the Serco values in all we do

Main Responsibilities
Are you looking to secure a career in a public sector environment? We would love to hear from you

As
Web Operation Manager (WOM) you will be responsible for:

Providing on-site user guidance and IT support regarding the use of information systems / ICT tools. Solving issues with IT equipment.
Creation and management of wiki, SharePoint collaborative sites and content management systems in general
Guidance and support users in the usage of wikis, SharePoint collaborative sites and CMS
Creation and management of M365 services (SharePoint, Teams, OneDrive Business, PowerApps PowerBI, etc.)
Treat and dispatch SMT requests coming for EASME (IS-LLSIRM)
Create MITS requests on behalf of VIP users and newcomers; Followup on delayed requests
Onsite support to users of meeting rooms and video conferencing and collaboration tools (including Teams, Skype for business, WebEx, and others)
Technical analysis of the business requirements in view of providing an adequate solution within the platforms available
Ensure coherence of the logical and physical structure of the collaboration spaces (Confluence, SharePoint, CMS, M365/Teams, or within other custom Information systems)
Frequent review of existing platform usage, correcting misalignments, while coordination with the space users.
Writing administration and usage procedure manuals
Participate and follow in corporate meetings and advances on the strategy and usage of these tools within the corporate environment.
Participate in technical working groups, progress meetings and meetings with the users

In return, we offer a friendly, supportive and professional environment that respects your work/life balance and ultimately contributes to the delivery of public services in Belgium and around the world.

LEVEL OF EDUCATION

Bachelor's degree of 3 years.

KNOWLEDGE AND SKILLS

Good knowledge of SharePoint sites and its content administration.
Good knowledge of Microsoft Teams and its content administration.
Proven conceptual understanding of content structuring, storage, access and presentation elements
Experience in providing onsite user IT support (IT Helpdesk).
Experience with enduser guidance.
Knowledge of business process analysis.
Awareness of software development and service methodologies (e.g., Agile, ITIL)
Very good communication skills with technical and nontechnical audiences
Analysis and problemsolving skills
Capability to write clear and structured technical documents
Ability to participate in technical meetings and good communication skills
Experience in maintenance and solving problems with conference and audiovisual facilities/equipment.
Experience in configuring and solving problems with audio and/or video facilities/equipment (e.g., cameras, screens, projectors, microphones).
Giving training and ensuring knowledgesharing on conference and audiovisual facilities/equipment.

- _Capability of integration in an international/multicultural environment, rapid self-starting capability _and experience in working in team;_
- _Ability to participate in multilingual meetings;_
- _Ability to work in multi-cultural environment, on multiple large projects;_
- _Excellent Team Player_
- _Ability to understand, speak and write English (B.2). French B1 will be advantageous_

SPECIFIC EXPERTISE

Following specific expertise is mandatory for the performance of tasks: