Customer Relationship Management Specialist - Brussels, België - AlmavivA de Belgique

AlmavivA de Belgique

Geverifieerd bedrijf

Brussels, België

2 weken geleden

Geplaatst door:

Sophie Dubois

beBee Recruiter

Beschrijving

OF THE TASKS

The following tasks will be performed:

Customer relationship management aiming at the adoption of digital solutions
Portfolio management for the ongoing project related to the DISS domain
Creation of stakeholder maps or similar
Creation of adoption dashboards and reports
Overseeing the adoption journey of several types of stakeholders
Resolving stakeholder complaints quickly and efficiently
Contributing to the success of digital projects and initiatives by keeping stakeholders updated to ensure their adoption of digital solutions
Identifying the services needed to ensure stakeholder satisfaction
Autonomously turn communication objectives into strategies, tasks and activities and oversee/contribute to their implementation
Managing communications and defining strategies to increase results in line with defined adoption targets (from awareness to action)
Creating and enforcing plans that help meet the needs of stakeholders

LEVEL OF EDUCATION
Bachelor's degree of 3 years.

SPECIFIC EXPERTISE
The following specific expertise is mandatory for the performance of tasks:

Knowledge of customer relationship management practices and tools
Knowledge in using tools to build stakeholder maps
Knowledge in using tools to build adoption dashboards and reports
Knowledge in analysing customer segments, e.g., experiencing a specific product problem
Experience in the use of Atlassian collaborative tools (e.g., Confluence and Jira) and Microsoft Office Tools (e.g., PowerPoint, SharePoint)
Experience in (or familiarity with) the IT domain is a plus
Capability of integration in an international/multicultural environment, rapid selfstarting capability and experience in working in team
Ability to participate in multilingual meetings
Ability to work in multicultural environment, on multiple large projects
Excellent Team Player
Ability to understand, speak and write English level C2 will be an advantage

SPECIFIC EXPERTISE
The following specific expertise is mandatory for the performance of tasks: