IT Analyst - Seneffe, België - Thermo Fisher Scientific

Thermo Fisher Scientific

Geverifieerd bedrijf

Seneffe, België

3 weken geleden

Geplaatst door:

Sophie Dubois

beBee Recruiter

Beschrijving

Job Title:
IT Analyst

Location:
Belgium - Seneffe - rue de la Marlette 14

About Thermo Fisher Scientific:

Thermo Fisher Scientific Inc

(NYSE:

TMO) is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner, and safer.

Whether our customers are accelerating life sciences research, solving sophisticated analytical challenges, improving patient diagnostics and therapies, or growing efficiency in their laboratories, we are here to support them.

Our global team of more than 100,000 colleagues delivers an outstanding combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.

Position Summary:

The IT Analyst debugs, monitors, maintains and optimizes computer hardware and computer software problems to support end-users whilst

Justification:
Role is to convert a Contractor's position into permanent position.

Responsibilities:

Maintain enduser support (2nd / 3rd Level) and system availability within predefined timeframes working within the standards of the ITIL framework in conjunction with the Enterprise Service Desk
Protect data & system security and data privacy
Assist with IT projects and rollouts
Update IT management on status at supported site(s)
Provide agreed IT services for one or more site(s)
Meet SLA targets and supervise ongoing work order trend in line with other priorities in order to meet customer needs
Collaborate with department managers to identify and resolve business systems problems and identify potential improvements
Assist the local business leaders with coordinating business and IT support activities
Meet requirements of Sarbanes Oxley, PCI and similar business critical compliance practices for sites covered as mandated by IT directives, policies and initiatives
Participate in quality improvement tools to tackle common user requests / issues and elimination of recurring root causes
Assist with any infrastructure changes to improve performance, cost, or functionality
Advance problems as necessary.
Maintain IT inventory (Hardware, Software, Licenses)
Maintain and update IT related documentation
Maintain inventory of surplus equipment
Perform daily file backup as the need arises
Proactively perform equipment maintenance (out of regular office hours as the need arises)
Exercises judgment within broadly defined practices and policies in selecting methods, techniques and evaluation criteria for acquiring results
Perform other duties as assigned Minimum Requirements/Qualifications:
BS level in Computer Science or equivalent with 2 years of experience
Ability to operate in a fastpaced, ITIL driven environment with appropriate discretion throughout the primary and remote sites

Excellent knowledge of Windows O/S and PC/server hardware:

Experience with Microsoft Office product family.
Continuous learning approach focused on retention of up to date broad IT knowledge
Customer Experience (CXP) focused attitude
Demonstrates selfdiscipline and motivation in all aspects of job performance
Strong troubleshooting skills
Results focused able to deliver short term essential tasks and longer term goals
Flexible with a can do attitude. Enjoys problem solving
Requirement to travel to other sites as necessary to assist ongoing GIS support continuity Preferred Hiring Criteria:
Ability to support with remote tools, and take care of antivirus & backup programs, hardware imaging, etc.
Relevant certification a plus
Experience with networking and related technology awareness would be an advantage
Experience in system integration or comparable experience (MCSE, MCITP,)
Solid understanding of Service Now Service Desk tool
Fluent in English language, both written and oral.
Previous experience preferably in multisite, global companies
Strong customer service orientation
Ability to communicate technical concepts to technical and nontechnical audience

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.