Associate Specialist Technical Support - Machelen, België - Abbott Laboratories

Abbott Laboratories

Geverifieerd bedrijf

Machelen, België

3 weken geleden

Geplaatst door:

Sophie Dubois

beBee Recruiter

Beschrijving

Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.

WORKING AT ABBOTT

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life.

You will have access to:

Career development with an international company where you can grow the career you dream of.
An attractive benefits package
A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
A challenging position in a fastgrowing crisis independent industry
To become part of a dynamic, highly educated, highly skilled, and motivated team
Flat hierarchies, open appreciative mentality, and efficient, constructive lines of communication
Multinational environment, where we foster the development of our talents within the enterprise
Abbott Medical_ is currently looking for an

Associate Specialist Technical Support (M/F/d) Electrophysiology:
based in Eschborn, Germany, or Zaventem, Belgium.

ROLE PURPOSE:

To provide Tier 1 Technical Support for the company's capital equipment systems to customers and internal staff and partnering with field services personnel in matters requiring on-site service including parts order requests.

AREAS OF IMPACT:

Resolves escalated customer issues where known or typical solutions cannot resolve problem. Identifies and implements the most effective and costefficient means for resolution. Determines if and when to deploy field service support and/or equipment to customer location.
Escalates complex cases to Tier 2 Technical Support.
Documents, updates, and completes all calls in the appropriate call support system.
Sends repair / replacement parts to customers and creates field service work orders when appropriate
Managing order processing for breakfix related service activities.

POSITION REQUIREMENTS:

Bachelor's Degree in technical or administrative field or equivalent; alternatively, 2+ years working experience in business administration or customer service
Experience in working with capital or medical systems is a plus
Fluency in German and English, Polish and any additional European language is a plus
Computer skills: MS Office is desired, SAP is a plus
Strong verbal and written interpersonal, communication & organizational skills with ability to effectively communicate at multiple levels in the organization
Ability to travel approximately 10%, including internationally for training purposes

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life.

Abbott is an Equal Opportunity Employer, committed to employee diversity.

AN EQUAL OPPORTUNITY EMPLOYER - Abbott welcomes and encourages diversity in our workforce.