Mobile Service Supervisor, Belgium - Aartselaar, België - Tesla

Tesla

Geverifieerd bedrijf

Aartselaar, België

1 week geleden

Geplaatst door:

Sophie Dubois

beBee Recruiter

Beschrijving

What to Expect
Tesla's Mobile Service Supervisors are the leaders of our mobile technician teams.

In this role, you will be responsible for leading an engaged team of mobile technicians while delivering an impeccable service experience through driving excellent results and delivering operational efficiency in our service centers.

What You'll Do

Provide effective supervision and coaching to assigned technical employees to achieve the required quality and mobile service output goals. Maintain appropriate records and inventories. Manage the smooth planned routes and flow of work per mobile technician
Serve as the process leader for mobile service activities, ensuring work standards are defined and systemically improved with input from mobile technicians and the rest of the service center team
Lead, coach and develop a highly engaged team of mobile technicians
Partner with the Mobile Service Manager, the local Service Center Manager(s) and other key stakeholders to establish targets for quality, speed and cost in line with customer and business needs
Ensure that work standards and available engineering procedures are current, accurate and that all work is done in compliance to ensure maximum quality
Monitor to ensure that all employees comply with safety regulations and safety programs
Work with your staff to resolve technical and personnel problems. Makes schedules to effectively meet service needs and to ensure vacation and other time off consistent with company policies
Responsible for selecting team members and ensuring they receive the required training. Conduct regularly scheduled oneonone developmental meetings with team members to facilitate their professional development. Monitor training needs/requirements of the team and individuals and coordinate training as required in partnership with training team resources
Provide effective daily communication in order to keep all team members working toward the same goals. Communicate to employees all issues that affect the mobile service team and overall service organization
Partner with the Mobile Service Manager to scale and grow the service production team in support of company targets
Perform other duties as assigned by the Mobile Service Manager

What You'll Bring

Prior leadership experience in a servicefocused industry preferred. Automotive expertise not required
Ability to meet deadlines and be accountable for quality / quantity
Able to manage multiple tasks with competing priorities, establish and achieve goals
Ability to lead group root cause problem solving activities and rapidly develop countermeasures
Able to effectively interact with customers as required
Excellent interpersonal and communication skills
One to three years of supervisory or similar leadership experience preferred
Able to work a flexible schedule, including weekday and weekend overtime
Good computer skills, experience with Microsoft Office a must
High school or Bachelor degree or the equivalent in experience preferred