Customer Service Manager - Zemst, België - Skillflex

Skillflex

Geverifieerd bedrijf

Zemst, België

3 weken geleden

Geplaatst door:

Sophie Dubois

beBee Recruiter

Beschrijving

Customer Service Manager
** Description
MAIN MISSION
**For one of our major clients, we are looking for a
Customer Service Manager: - Ensure the proper performance of the services sold to customers under our contracts. Research and implement corrective action plans to ensure customer satisfaction

Customer service manager
Support Key Account Managers in the management of customer contracts
Organize, coordinate and supervise all departmental activities
Coordinate the monitoring of customer complaints on a daily basis as well as their escalation to the KAM
Support to KAM in the management of customer contracts on an operational level
Contribute to the improvement of corrective and preventive actions implemented (Customer action plan, monitoring of malfunctions.)
Participate in client / operational meetings
Relay information between its customers and other departments
Contribute to the improvement of the performance and be proposal force
Manage interfaces between internal and external business partners
Initiate root cause analyses, know how to link data to root cause symptoms
Ensure that the staff is appropriate for the activity (recruitment, training, management, etc)
Set and monitor individual and collective objectives (annual maintenance)
Formulate the individual training needs necessary for the control of the function

Ref. A

Qualifications

Bachelor's degree 2/3 years with approximately 10 years of experience in a similar position
Problem Analysis and Resolution
Reliability and sense of responsibility
Contract and performance management
Ability to convince
Team Management
Perfect fluency in English and German spoken and understood
Organizational and planning skills
Client Acumen, Diplomacy, and Negotiation
Collaborative, team player
Anticipating, knowing how to identify priorities
Reliability and sense of responsibility
Respect of commitments
Results orientation
Available, organized and rigorous

offer