Workplace Services Analyst - Brussels, België - ARHS Digital

ARHS Digital

Geverifieerd bedrijf

Brussels, België

3 weken geleden

Geplaatst door:

Sophie Dubois

beBee Recruiter

Beschrijving

Company Description

Arηs is a fully
independent group of companies specialized in managing complex
IT projects and systems for
large organisations, focusing on state-of-the-art software development, business intelligence and infrastructure services.

We are composed of 13 entities across 8 countries that are unified by the Arηs Group, with more than 2500 consultants.

This corporate structure enables us to respond quickly to market changes and customer requests, and to communicate and make decisions without layers of bureaucracy.

Our success can be attributed to the synergy among our complementary entities, combined with our methodologies, which are based on the Rational Unified Process (RUP) and the Scrum agile software development framework.

Job Description:

Arhs Digital is looking for an experienced Workplace Services Analyst to join the teams of one of our clients located in Brussels.

The mission of the Workplace Services teams is to enable the workforce with reliable workplace capabilities to ensure efficient (hybrid) collaboration where and whenever they need it in a secured environment.

The Workplace Services team aims to deliver, support and further develop a range of Workplace, Building Facilities and IT4IT solutions.

The team works in close collaboration with various teams and external suppliers to ensure the best quality of service.

The activities delivered by the Workplace Services team are covering the following solutions: Physical and virtual workstations, software packaging and licensing, workforce collaboration solutions (Office 365, secure data exchange,), telephony services, Meeting Rooms, Office Printing, Translation Services,, Network connectivity, Enterprise backlog, timesheeting & ITSM Management solutions,

Role & Responsibilities

Actively contribute to the delivery of Epics/Features to improve Workplace Services solutions and processes to achieve a better Employee Experience
Actively participate in the feature/product team backlog and make sure it's aligned with the IT strategy and provided roadmap
Contribute to requirements definition and refine the user/customer needs in more detail
Actively participate in the governances in place with the partners including the continuous improvement process
Identify structural improvements (e.g. recurrent incidents) and help to identify structural solutions
Influence the roadmap and contribute to the continuous process improvement of the security and quality of the services we deliver to our customer
Drive QoS situations where expert knowledge is required: understandingchallenging the problem, bringing solutions, supporting teams in the implementation and sharing lessons learned afterwards to improve overall
Cocreate plans (per Delivery Iteration/Sprint) and estimate size & complexity of work
Ensure proper communication of identified risks to the Product Lead and Feature Manager

Qualifications:

Your profile

Bachelor's degree in Computer Science, Business, IT or other related field or equivalent training
Minimum of 10 years of industry experience in IT services
Extensive written & oral communication skills in English
Analytical, communication and coordination skills are required to understand and document the requirements from the customers
Capacity to perform impact analysis and to understand/document what needs to be done (slicing features, user stories, estimations)
Experience in coordinating with different (internal/external) suppliers
Experience with ServiceNow ITSM and Broadcom solutions is a plus
Experience with identifying & investigating reoccurring issues and working with responsible support groups on addressing them (e.g. Network, Software packaging & distribution, Security, Service Desk, Onsite Support)
Knowledge of ITIL Processes and Agile methodology

Be legally authorized to work in Belgium and not require sponsorship for employment visa.

Additional Information

Don't hesitate Join our team

_ What you'll get:
_

An
informal hierarchy and work environment:

Our open, flat structure supports a strong focus on communication and collaboration, enabling to respond quickly to market changes and customer requests.

An
attractive salary package:

With an attractive salary and benefits package - including advantageous fringe benefits - you'll be paid for what you love to do.

A strong
corporate culture:
You'll join a
dynamic team of smart and ambitious people.

From the way we hire to the way we relate to our clients - our values form the foundation of the way we work.

Learning & development opportunities:

We constantly
invest in our people and are committed to providing individual development opportunities to help you continue to grow and stay happy and satisfied at work.

Exciting projects:

You'll take ownership of various projects for both
public and private clients:calling for creativity and innovation, at the c