Operation Officer Benelux - Antwerpen, België - Alphéa Conseil

Alphéa Conseil

Geverifieerd bedrijf

Antwerpen, België

3 weken geleden

Geplaatst door:

Sophie Dubois

beBee Recruiter

Beschrijving

Our client is a premium incoming travel agency (DMC) established 8 years ago and based in Belgium.

They provide a wide range of tailor-made travel solutions in the BeNeLux, with a rigorous selection of travel services (accommodation, transportation, city tours, visits, activities ) to create unique and personalized travel experiences, mostly for individual travellers (FIT) but also for groups (MICE).

They are looking for an Operations Officer based in Antwerp for the BeNeLux.

Your missions:

You are responsible for operating trips in the BeNeLux;
You are making sure that the travelers are receiving unique and personalized travel experiences;
You are planning, managing and organizing events and group operations;
You are liaising with hoteliers, travel guides, attractions, transfer operators,...
You are making any changes/cancellations that are required, resolving any issues that arise efficiently and professionally;
You are ensuring all travellers are supported during their trip (lastminute changes, emergency calls...)
You have high standard of written and verbal communication in French and English. Dutch is a +;
You have minimum 2 years experience in hospitality;
You are able to manage a wide variety of tasks;
You have excellent customer service skills;
You are able to work under pressure and to meet deadlines ;
You are a team player;
You are resourceful, organised, flexible with strong attention to details;
You are able to work on your own initiative and take ownership for completing tasks;
You are keen to learn, enthusiastic and honest.