Customer Care Specialist Italian and English - Tessenderlo, België - Bright Plus

Bright Plus

Geverifieerd bedrijf

Tessenderlo, België

3 weken geleden

Geplaatst door:

Sophie Dubois

beBee Recruiter

Beschrijving

Description:

Order management: respect of the procedures in place
Order processing: order entry, order followup, invoicing, price management
Order analysis: review/check customers information, check project information
You will locate problems and inform customer and sales manager in case of issues with deliveries
Make sure the orders are entered with the right information and deliver as per customer expectations
Manage customer complaints (discounts/credit/debit notes) and consider how actions or plans will affect the customer
Support in back up for other countries
Respond in a timely manner to meet customer needs and expectations
Ensure the best support to customers in case of issues and look at solutions to solve them
Communicate with internal counter parts (sales, plants, logistics) to provide full and correct answers to the customers
Escalate topics and issues internally in timely manner
As Customer Care Specialist you register, adjust commissions, partnership or rebates
Make quotations in collaboration with the sales team,
Support in CRM in collaboration with the sales team
Marketing (as per need): support on translation work (ie brochures/website), support on follow up after marketing campaigns & newsletters

Profile

Native speaker in Italian, proficient in English and any other European language is considered as a plus
Commercial education
5 years of experience in a similar function and Experience in building equipment
Familiarity with the Microsoft Office
Experienced with SAP Order management (SD)
Results oriented and proven track record in establishing and achieving ambitious goals
Knowledge of business principles
Customer focused
Sense of urgency and responsiveness
Details oriented and works with a high degree of accuracy
Able to prioritize time
Problem solving and a Team player

Languages:

Italian
English

Offer

A Full Time and permanent contract
A competitive salary with meal vouchers (8€ per day)
20 legal holidays + 16 additional days
End of the year bonus
Group and hospital insurance
Pension plan
Public Transport or fuel compensation

Company
You are the key contacts for our customers and you ensure the best processing of their orders. You effectively coordinate any of their requests internally. As a Customer Care Specialist you support the sales organization, in their strategy and in the ongoing projects.