Customer Success Executive - Gent, België - TS Recruiting

TS Recruiting

Geverifieerd bedrijf

Gent, België

2 weken geleden

Geplaatst door:

Sophie Dubois

beBee Recruiter

Beschrijving

Customer Success Executive
We are looking a hands-on Customer Success Executive to join our team. You will be responsible for ensuring that our customers are happy with our products and services.

You will develop and maintain relationships with key stakeholders, act as a liaison between the customer and internal teams, and provide exceptional customer service.

What are your super powers?
Serve as the primary point of contact for assigned customers

Proactively engage with customers to ensure they are successful in using our products and services

Develop and maintain strong relationships with key stakeholders

Work closely with internal teams to ensure that the customer needs are being met, and communicate customer feedback to relevant stakeholders

Develop and implement customer success plans, including onboarding, training, and ongoing support

Monitor customer usage data and proactively identify opportunities for improvement or upsell

Act as a super hero for the customer within the organization

Provide exceptional customer service and resolve customer issues in a timely and professional manner

Meet and exceed customer retention and satisfaction targets

What we are looking for?
3+ years of experience in customer success or account management roles

Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with customers and internal teams

Strong problem-solving and analytical skills, with the ability to proactively identify and resolve customer issues

Proven track record of meeting and exceeding customer retention and satisfaction targets

Ability to work independently, as well as part of a team, in a fast-paced environment

Passion for customer success and desire to exceed customer expectations

What are your core tasks?
Customer friendliness and helping the customer correctly with his/her problems or questions

Actively thinking along with the customer in order to jointly look for possible solutions

Continuously work on expanding knowledge

Learning from complex issues and escalating in good time

Guaranteeing the quality of documentation

What do we offer you?
A robust job with growth opportunities

A thorough training program on-and offline

Recognition for your work and regular feedback

An easily accessible office the freedom to shape your own job

The help of our experienced colleagues

20 vacation days + 6 ADV-days

Coffee, tea, soup Everything to keep you fresh and alert during the working day

Regular lunch or drink after the working day is a must

Great team events

Nice extra-legal benefits