Group& Events and Reservation Trainee - Brussels, België - Pandox Belgium
Beschrijving
To respond to individual and group requests-creating and updating reservations - follow up on bookings in order to optimize space, maximize revenue and secure accuracy of data.
- To understand market segmentation and booking channels
- To proactively identify customer and group needs and communicate all data efficiently to other hotel departments (Sales, Reception, Accounting, Housekeeping)
- To enter all data into the PMS system accurately and send confirmations or offers through different channels
- To help with administrative tasks such as drafting contracts, preparing invoices, followup on deposit payments, printing of reports, sales calls
- To have effective communication with the Meeting & Events Operations team, reservations, F&B team and make sure perfect handover is made to ensure a successful event to the client
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