SAP Service Delivery Manager - Brussels, België - Capgemini

Capgemini

Geverifieerd bedrijf

Brussels, België

2 weken geleden

Geplaatst door:

Sophie Dubois

beBee Recruiter

Beschrijving

Join the Powerhouse of Innovation at
Capgemini's SAP Application Maintenance & Development Department and be part of revolutionizing business operations through optimized SAP systems

Key tasks & activities

As a SAP Service
Delivery Manager you will be responsible for all
SAP related projects and all
SAP related improvement services at the client.

You will be responsible for project delivery, service delivery, people management and the client relationship. You will perform a combination of Project Management and Service Delivery Management task

As you will be responsible of ensuring the qualitative delivery of the agreed services to the partner, you will have to make sure your team will be performing as expected and helping them evolve.
A strong interpersonal & team spirit as we deliver better together
Structure in order deliver the appropriate contractual service levels
Organization to plan and deliver accordingly
Proactive in order to mitigate /detect the risks
Good relationships skills as you will have to build a network for improving cooperation
Coaching mindset to help your team members evolve.
Culturally openminded as we work with Offshore, nearshore and local people in one team
Business oriented in order to support our client to perform (IT and Business)
Strong communication skills: to manage steering committee & customer daily contacts
ITIL V4 certification is a big plus.

Key responsibilities

Be responsible of the overall engagement in terms of budget, Customer satisfaction, contractual compliancy, service continuity, team members motivations, respect of qualitative & timely delivery

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Minimum 3-5 years in SAP projects or SAP related service

Provide consolidated management reporting to the Customer and Capgemini on the services performance.
Play a key role in add on sales with Sales & Delivery Management team
The delivery of the AMS services at the appropriate contractual service levels.
Conform to the engagement prioritization, identify & assign resources on service activities
Drive
EndtoEnd the problem, change, release, capacity, performance management and reporting

#GetTheFutureYouWant
At Capgemini, we believe in diversity, equal opportunities, and a workplace where everyone feels valued.

We take good care of people and help them make progress by assigning challenging projects and providing ample opportunities for personal growth and learning.

We are looking for experienced professionals ready for their next career move.

You will join the ADM team, an ambitious, collaborative, supportive environment—problem-solvers with a strong focus on exchanging best practices to deliver exceptional results with SAP.

Here, the knowledge of each team member and their own expertise is valuable to enable effective decision-making, proactive planning, and smooth project execution.

In return, we offer an attractive salary with fringe benefits:

A hybrid or electric company car (or mobility budget)
Meal & eco vouchers
Group & health insurance
Flexible work hours & the opportunity to work from home (up to 70%)
32 vacation days & 45 workcation days (to work abroad)
Intensive training and certification at all levels to keep you up to date with the latest trends & technologies