Presales Lead for Digital Customer Experience - Brussels, België - Capgemini

Capgemini

Geverifieerd bedrijf

Brussels, België

3 weken geleden

Geplaatst door:

Sophie Dubois

beBee Recruiter

Beschrijving

Are you looking for the next step in your career in 2021?

Capgemini is looking for a Presales Lead for Digital Customer Experience to join their Strategic Deals Team for their Europe Cluster Business.

As a part of the team you will work closely with the most knowledgeable and brightest SMEs across the technology domains serviced by Capgemini in Europe Cluster, supported by a dedicated senior global team, helping our target clients become stronger leaders in their markets and industries.

Background

Capgemini is a global leader in consulting, digital transformation, technology, and engineering services.

The Group is at the forefront of innovation to address the entire breadth of clients' opportunities in the evolving world of cloud, digital and platforms.

It is a multicultural company of 200,000 team members in over 40 countries.

Capgemini Europe Cluster Business Unit (BU), with nearly 5,000 people spread across 11 European countries, has a unique DNA within the Capgemini Group and a great potential for development and growth.

Together with our clients we create and deliver business, technology and digital solutions enabling them to achieve innovation, competitiveness, and sustainable growth.

Strategic Deals Team is a virtual team comprising of five CoEs (ADM, Customer Experience, Cloud, Digital Core with S/4, Salesforce) with the aim of delivering higher value and results to our clients and accelerate Capgemini's growth in the Europe Cluster market.

As the Presales Lead for Digital Customer Experience you will join us to focus on tier 1 clients and large engagements across many countries and industries.

You will combine your deep experience of architecting, delivering customer centric solutions along with your personal skills and credibility to lead bids and project delivery.

You will take accountability for ensuring we propose high quality and cost effective end-to-end digital solutions to our customers and become their strategic partners.

You bring the talent, and we'll provide the rest

What you can expect from this role

Roles and Responsibilities:

Sales:

Identify opportunities of proactive expansion and growth in the market. Define sales strategy to issue the best proposal for the client and for Capgemini

Consulting:

Provide advisory and assessment services to customers in their transformation journey during RFP/ RFI or during pro-active engagements. Capture key customer expectations and "low signal" information

Leadership:

Select the right profiles for the bid team (Solution Architect, Risk Manager, Commercial Manager, Industry Specialist, Sales Operations) and mentor the team.

Address complex issues involving interactions up to client executive and internal executive level. Drive quality of the proposition both written and presented at orals

Experience and environment:

Accelerated career growth, opportunities and experience across multiple domains, entrepreneurial environment, and flexibility.

Client Relationship Management:

Actively manage the client relationship with key client stakeholders acting as the SPOC for all customer escalations and resolutions

Collaboration:

Anticipate value drivers fitting with client and opportunity situation, develop value messaging and positioning based on joint value creation and develop a proposition plan mapping value drivers/ targeted units/ phasing/ resource.

Execution: Implementing Capgemini methodology to ensure proposal execution within the timeline, the budget/target price and the expected level of quality
Legal: Ensuring that the contracts to be signed is compliant with Capgemini policy and interest. Presales Lead for Digital Customer Experience is accountable for the execution of the delivery within the MSA and Schedules at least for transition and first months of the contract
Partnerships: Manage, build and strengthen Capgemini Relationship with partner vendors

What we expect from you.

Education Qualification:

Bachelor or Master's degree in Sales, Computer science, Finance or Business administration

Requirements:

Strong endtoend experience (+10 years) as Engagement Manager/Consulting Leader/Sales Leader from ideation to delivery across different market sectors
Fluency in English (Other languages are a plus)
Experience and Execution:
Strong experience in leading and delivering large Customer Experience projects with indepth knowledge of technology, market, sectors and industries
Experience of marketleading Digital Experience Platforms from our technology partners (Adobe, Salesforce, Microsoft, Pega and others) is an advantage.
Experience with Presales, solutioning, bid management, implementation planning of engagement, client negotiations and delivery.
Good understanding of business processes, technology landscape, new technologies, industry standards and best practices
Good work experience in project planning, project estimation, staffing
Management and Leadership
Ability to manage an