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    Customer Experience analyst - Rumst, België - Page Personnel

    Page Personnel
    Page Personnel Rumst, België

    2 weken geleden

    Page Personnel background
    Beschrijving

    What does a Customer Experience Analyst do?

    • You are responsible for the entire order life cycle to ensure orders are shipped to agreed deadline.
    • You make sure to set-up new customers & orders and do modification if necessary.
    • You detect escalations, do problemsolving and request support from other divisions if inquired.
    • You are the single-point-of-contact for your key accounts and backup accounts.
    • You provide required export/shipping documentation (compiled to the relevant legislation).
    • You support the policies, procedures and metrics. While you take the initiative to become a more proactive, efficient & clientoriented organization.
    • You participate in process improvement projects.

    What are we looking for in a candidate?

    • You havegreatcommunicationskills inDUTCH &ENGLISH (bothwritten andverbal)
      • You communicates in a clear, organized and precise manner.
      • You respond to the customer relevant to their original request, while providing alternative solutions.
    • You have the ability to understand and effectively interact with people across cultures and languages.
    • You have a good knowledge of Microsoft Office (e.g. Word, Excel, Power Point, and Outlook).

    What's in it for you?

    • You are welcomed warmly in an open & multicultural environment
    • You have a lot of opportunities to grow within the start-up.
    • You get an atractive salary with extra legal compensations.
    • You have 26 legal holidays
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