Technician Service Desk - Mons, België - Enterpryze Consulting Ltd.

Enterpryze Consulting Ltd.

Geverifieerd bedrijf

Mons, België

2 weken geleden

Geplaatst door:

Sophie Dubois

beBee Recruiter

Beschrijving

**Technician Service Desk

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Working Location:Mons, Belgium**-
Security Clearance: NATO Secret**-
Language:High proficiency level in English language

**EXPERIENCE AND EDUCATION:
**Essential Qualifications/Experience: - Minimum 1 year experience in Service Desk Operations within the last 2 years

Knowledge of and experience in NATO environment
Experience in, installation, maintenance and troubleshooting of MS Windows 10, MS Office, Visio, MS Project and web browsers (MS Edge, Firefox, )
Knowledge of Outlook configuration and administration and troubleshooting in an MS exchange environment
Experience in the installation and maintenance of mobile computing solutions (e.g. VPN access, Notebooks, Remote Access and WLAN)
Usage of ITSM tools such as BMC Remedy, JIRA
Experience in end user support in general
Customer focus and service orientation as well as highly effective interpersonal skills in dealing with demanding customers under high workload
Experience in performing user administration in MS Active Directory and Exchange

DUTIES/ROLE:

Perform enduser support by providing timely and accurate IT Service Desk services such as incident management
Problem escalation, remote assistance training and enduser guidance on NU, NR and NS network
Proactively monitor the IT Service Desk incident management system, act on incidents and alert relevant secondline support in case of performance degradation or downtime
Gather comprehensive information about IT Service Desk trouble tickets enabling escalation to correct secondline support area and to facilitate a short timetofix period
Perform On-Call level 1 service support either remotely or on site
Performs other duties as may be required
The position includes nights and weekend shifts