Head of Customer Experience - Zaventem, België - Inchcape

Inchcape

Geverifieerd bedrijf

Zaventem, België

6 dagen geleden

Geplaatst door:

Sophie Dubois

beBee Recruiter

Beschrijving

The Head of Customer Experience will oversee the strategy, development and execution of company-wide initiatives that improve customer experience (including retail, digital, customer service & 121).

Therefore, the Head of Customer Experience will:

Manage a team of 6 great people;
Be responsible for
Customer Experience:
Analyse & understand customer pain points, needs & behaviour;
Identify gaps between current wayofdoing vs. ideal customer experience and strive towards optimizations;
Define companywide goals to improve customer experience;
Create and implement our customer experience strategy;
Within the customer experience track, be in charge of the design and the implementation of our
retail of tomorrow vision;
Manage our
customer service team and improve their efficiency;
Collaborate with other departments, as well as Toyota / Lexus dealerships to optimize customer services;

- report to the Marketing Director.

Profile

Min. 10 years experience
Min. 5 years experience within the Customer Experience domain
Experience in People Management
Experience in retail is an asset.
Be customer obsessed
Problem solver
Exceptional interpersonal skills, teamplayer
Analytical mind, able to keep helicopter view
Easy communicator
Fluent in English, Dutch and French

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.