Senior Technician - Mons, België - Enterpryze Consulting Ltd.
Beschrijving
**Senior Technician (Data Communications)-
Working Location:Mons, Belgium**-
Security Clearance: NATO Secret**-
Language:High proficiency level in English language
**EXPERIENCE AND EDUCATION:
**Essential Qualifications/Experience: - Higher vocational training in a relevant discipline with 2 years post-related experience. Or a secondary educational qualification with 4 years post-related experience
- ITIL Foundation current certification or similar certification
- 2+ years' experience with, and knowledge of, SATCOM systems and or services
- Professional experience and knowledge of telecommunications, network, information technology solutions and products
- Experience in service management (i.e. Incident, problem management, etc.) and customer support focused approach in a control centre environment and experience in management and use of related toolsets (e.g. ITSM)
Desirable Qualifications/Experience:
- Previous experience working in a Network Operations Centre/Service Operations Centre
- Spectrum Analyser
- Network monitoring tools (e.g. DX SPECTRUM)
- Tactical Satellite Communication Training or equivalent
- Satellite Communication Systems Operator-Maintainer or equivalent
- Short Range DLOS Operator/Technician or equivalent
- Cisco Certified Network Associate (CCNA) or equivalent
- Data Centre Virtualization or equivalent
- Deployable Communication Information System and Service Desk (DRAGONFLY) or equivalent
- Prior experience of working in an international environment comprising both military and civilian elements
- Knowledge of NATO responsibilities and organization, including ACO and ACT
DUTIES/ROLE:
- Supporting Incident Management process, dispatching incidents to the relevant technical elements for resolution and performing operational impact assessment determining services affected and users impacted
- Providing technical first and second level support and assistance to SATCOM systems and services
- Monitoring, controlling and conducting first and second level troubleshooting of SATCOM systems and services in support of all NCI Agency customers and NATO missions
- Participates in the development and delivery of the required onthejob training to other technicians
- If required, deploy to alternate ESOC/SATCOM sites
- If required, participate in training at the NCI Agency Academy and or SATCOM sites and SATCOM services provider sites as directed by SATCOM Service area owner
- Deputise for highergrade staff, if required
- Perform other duties as may be required
- Working hours based on a shift pattern might be required
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