Xrm Service Manager - Kontich, België - Bruker

Bruker

Geverifieerd bedrijf

Kontich, België

2 weken geleden

Geplaatst door:

Sophie Dubois

beBee Recruiter

Beschrijving

Overview:
Bruker Coorporation's companies belong to the world's leading analytical and measuring instrumentation manufacturers in the sector of life sciences.

For the last 60 years Bruker has been fulfilling one single purpose:
to deliver the best technological solution. Today, more than 7,500 employees worldwide are working on this challenge, in over 90 locations in all continents.

Bruker AXS is a leading global developer and manufacturer of analytical X-ray systems for elemental analysis and materials research.

Our innovative solutions enable a wide range of customers in research and industry - including chemistry, petrochemistry, pharmaceuticals, metals and steel, semiconductor, cement, minerals and mining, automotive, forensics, environmental, art and conservation, nanotechnology and life sciences - to make technological advancements and accelerate their progress.

The function of the AXS XRM Service Manager (M/F/d) is to establish and manage a suitable technical support structure for our X-ray mircroscope products.

The main focus will be on 2nd level and provide technical expecrtise for our global Field Service organization.

This position is embedded in a healthy global service matrix interacting with the regional service leaders and managing the escalations.

This function is highly technical oriented and problem solving oriented. The job scope includes the training of engineers and support in projects to improve service, products and customer support. Due to the very high technical skill level, this function requires a close interaction with R&D and operations.

Responsibilities:

Lead the service team in Kontich and manage the global 2nd structure
Close alignment with divisional and regional management to provide best in class service support
Cover technical escalations and support 1st Level to solve complex installation and complex/unknown technical issues
Support Product Life Cycle and communication with R&D
Prepare escalations towards 3rd Level and own the problem until the technical solution has been provided
Prepare diagnostic trees, FAQ and training material to standardize complex problems and in 1st Level and 1st Aid
Backup for field service and remote engineers and provide onsite customer support if required

Qualifications: