Onsite IT Service Agents - Willebroek, België - Retail Support Services - RSS

Retail Support Services - RSS

Geverifieerd bedrijf

Willebroek, België

3 weken geleden

Geplaatst door:

Sophie Dubois

beBee Recruiter

Beschrijving

RSS,is looking forward to hiring
8 OnSite IT Service Agents
, to provide onsite IT support in stores* (supermarkets) and
warehouses.

General tasks and responsibilities of an Onsite IT Service Agent are among others:

The responsibility to solve IT related technical problems in a timely manner, and provide suitable fixes.
Choose between remote fixes or onsite interventions, based on your judgment and the judgement of your direct supervisor.
Comply with predefined SLA's, when doing onsite interventions.
Take ownership of the local problem(s) and of the solution(s):
Link the incident to the root cause, and decide about next steps.
Decide about concrete support actions that must be taken, execute these actions yourself, or escalate to 3th line specialists.
Give comprehensible and informative feedback to the 1st and 2nd line helpdesk agents, and in some cases directly to your internal customer.
Close collaboration with other colleagues and with external parties / service providers.
Help optimizing internal processes and procedures.
Listen to your internal customers, put them at the heart of the action, meet their expectations and anticipate their future needs.

- >Make customer satisfaction a permanent point of attention.

Your Profile

Minimum high school degree, preferably with additional courses in the field of information technology.
Approximately 4 years of experience as a 1st line Onsite IT Support Engineer, or equivalent by experience.
Experience with supporting hardware and software in a retail environment would be a very big plus.
You are able to judge the impact of a technical failure on the store owner's business, as well as on the Mother Company's overall business in case of IT problems in warehouses.
You are stress resistant, able to anticipate peak times.
Fluency in Dutch and French. Able to communicate in English as well.

Our Offer

A permanent (and key) position in our young and dynamic team.
An attractive salary, company car and fuel card.
Flexible time schedule with shift advantages.
A pension plan, meal vouchers, bonus plan and net remuneration, laptop, smartphone.
Permanent training, the possibility to grow, internal career opportunities.
An accessible head office without parking problems.
Flexible working hours and the possibility to work from home, for a better work / life balance

Benefits: