Helpdesk - Brussels, België - HNM Solutions
Beschrijving
Job ID:
HNMJD2710:
Role:
Helpdesk
Location:
Brussels, Belgium
Hybrid
Description:
- Duties:
- Using existing tools, you do the registration and followup of calls, incidents or problems
- Identify, analyze and register hardware, software and infrastructure problems.
- Respect the SLA with internal and external customers.
- Correct administrative followup of IT related activities.
- Keeping up to date with IT evolution
- Creating documentation for your IT colleagues
- Be physically able to move IT material.
- Working from home is NOT possible in this position.
- Critical success factors:
- 2-3 years of relevant experience (similar position all-round).
- Stress resistant
- Team spirit but also able to work independently
- Proficiency in the analysis, precision and solution of problems;
- Strong customer and solution orientation;
- Knowledge of mobile devices on Android and IOS.
- Knowledge of the Standard Office packages and most current Microsoft Operating systems.
- Analytical mind and sense of precision are required to solve the problems;
- Technical knowledge:
- Windows 10 /1
- Office 365 + MS authenticator + MS Teams
- Intune
- IOS
- Android devices
- SCCM
- Hardware interventions (desktop/laptop)
- Network administration
- Knowledge Powershell and/or other programming languages is an asset.
- Knowledge of languages for Brussels
- Dutch & French : very good
- English : good
- Urgent Openings
- Contract/Freelance
- Contract to Hire
- Direct Hire
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