ARUNPRASATH RAJENDRAN

IT Admin

Jun 2022 - Mar 2023

Ahana Hospitals, Madurai

* Lead and assisted technical upgrade projects for clients by working

and coordinating with consultants and developers for integration.

* Oversaw on-site IT engineer dispatch plans, creating per-defined

response scenarios for common malfunctions and service call types.

* Interfaced with high-level client personnel, collecting performance

feedback and integrating positive and negative evaluations into

future IT policies.

Field Support Engineer

Oct 2017 - Jun 2022

Mobile Bazaar, Madurai

* Managed administrative tasks such as maintaining customer

service logs and internal service records.

* Provided technical support to troubleshoot, repair and maintain

operational efficiencies in hydraulic, mechanical, and electrical

systems.

* Scheduled service calls according to customer location and

urgency of need. * Walked clients and internal staff through

troubleshooting steps to resolve common software issues.

* Performed onsite installation, modification and maintenance of

systems and equipment.

* Disassembled and reassembled complex machinery to repair or

replace worn or malfunctioning components.

* Repaired and calibrated systems and equipment post-installation.

* Examined faulty equipment, interpreted reports and analysed

customer complaints to diagnose equipment malfunction.

IT Systems Administrator

May 2009 - Sep 2017

Connoisseur Investment Pvt Ltd-Madurai

* Diagnosed and resolved hardware and software issues. * Monitored

networks and network devices to resolve technical problems quickly.

* Resolved & escalated issues with knowledgeable support and

quality service.

* Planned and implemented upgrades to system hardware and

software.

* Diagnosed and executed resolution for network and server issues.

* Maintained flexible schedule to respond after-hours calls, weekend

implementation, installation and update of servers.

Bachelor of Engineering : Computer

Engineering

May 2009

SACS MAVMM ENGINEERING COLLEGE, MADURAI

In Sacs Mavmm Engineering College with 60% Aggregate.

XII

2005

SBOA MATRICULATION HR SEC SCHOOL, MADURAI

Standard XII with 72% Aggregate