GnT WElBOT

Managing the Database the Corporate Team members to ensure that the client’s data is
always perfect. Ensuring that the Garnishee/Maintenance orders gets paid and reach the
clients on time as specified by the court. Build import files to pull into the Database to
update to the months payments. Meeting new clients and assisting them with information
on data requires from them to load them on our system. Managing a team of Garnishee
Administrators as acting team lead during the absence of an Operations Manager.
Pulling payment schedules to send the client. Creating monthly reports to send to clients
showing the progress on the dept. of their staff. Approving leave and Managing KRA’s
Manage escalations from clients.

upporting and maintaining the Sybrin customised software on customer’s production
environments. Responsibilities involve configuration, support,troubleshooting, upgrades,
application installation and assisting development teams with application issues.
Designing, developing, testing, and documenting new applications or improving existing
ones Conducting user research, audits of current processes, and other analyses to
identify opportunities for improvement Troubleshooting problems with existing
applications or developing new applications based on client needs Escalation procedures,
promptly resolving calls as 1st line support. Maintaining the log and advising customers
of actions taken. Execute all levels of testing (System, Integration, and Regression) Detect
and track software defects and inconsistencies

Skills :

Java CRM
Support Microsoft
SQL Database
Administration
Account Manager Computer
proficiency
Problem-solving
abilities
Adaptability
People skills Communication
skills
Attention to detail Creativity
Customer Service Work Ethic
Time
Management
Self-motivation
Problem Solving Tech Savvy
Software
Proficiency

Dynamic, performance-driven professional with over 15 years of proven experience in
customer technical support, service delivery, planning, marketing and sales. Enthusiastic
team player, self-motivated with excellent customer service skills. Outstanding
interpersonal, motivational and presentation skills. Aiming to always achieve objectives
with dedication, integrity and trust.

CTI Education Group(CTI)
Computer Literacy Processing and Logic
Concepts Program Design Software
Engineering Relational Database Modeling
and Design MS SQL Server Java