Göktas Leyla

Highly motivated and experienced hospitality professional with a strong background in housekeeping management and customer service. Proven track record in enhancing guest experiences and operational efficiency within leading hotel chains. Adept at managing diverse teams, ensuring brand standards, and driving loyalty programs. Seeking to leverage skills and experience as a Housekeeping Manager to deliver outstanding service and operational excellence.

In my current role at Crowne Plaza, I have successfully led the housekeeping team,ensuring the highest standards of cleanliness and guest satisfaction. As the Hotel Experience Champion, I have been instrumental in driving the Brand Experience and Loyalty Programme, significantly enhancing guest engagement and loyalty.Additionally, my experience in conducting Duty Management shifts has equipped me with the versatility to support various departments and ensure smooth hotel operations. My tenure at Novotel as a Housekeeping Supervisor further honed my skills inmaintaining quality and consistency in service delivery. I am adept at implementing cleaning schedules, inspecting rooms, and ensuring adherence to brand standards. My early experience as an Assistant Project Manager at Dizabnet Romania, a nonprofit organization, provided me with valuable insights into project management and social justice initiatives, which have contributed to my holistic approach to hospitality management.

I have completed several certificates from IHG University, including Member Recognition, Service Culture, Sales, and Leadership. Additionally, I have received training and certification as an Emergency Response Officer (BHV cursus).