Koen D'Hondt

Argenta (Intertracon)                                                                                                09/2025 - Present

Manager IT Platforms - Shared Service Infrastructure

• Interim senior management mandate supporting leadership transition, platform strategy definition and strategy change in a regulated banking environment.
• Governs internal cloud, network, database and integration teams, as well as strategic service providers, including SLA management, performance, cost control and escalation. Managed 50 local FTE and 300 FTE fulfilling the outsourced managed services, through 4 direct reports and team leads. Stakeholder management of Director I&O, business leadership and external partners.
• Holds end-to-end accountability for availability, resilience, security and operability of business-critical IT platforms.
• Translates enterprise and Infrastructure & Operations strategy into platform roadmaps, lifecycle decisions and investment priorities.
• Acts as single point of accountability for platform-related operational risk, major incidents and continuity decisions.
• Provides decision support and risk scenarios to Director I&O and senior management during platform and sourcing transitions, specifically the lift & shift to the cloud.

DP World (Intertracon)                                                                                            11/2024 - 08/2025

Head of IT Infrastructure and Operations                                                                            

• Interim IT restructuring and organizational change management role to realign IT systems, governance and teams to better support business goals and processes after departure of multiple managerial and technical resources.
• Carry overall responsibility for the management of the day-to-day operations in an intricate IT Infrastructure environment, composed of various historic multi-vendor components
• Lead, regroup and reinforce the IT support, system engineering, networking, database and project management teams to ensure knowledgeability and effectiveness under pressure
• Develop a strategic IT restructuring plan to resolve critical and urgent issues which ensure IT supports guaranteed and uninterrupted business continuity
• Manage the project portfolio to ensure the on-time, in-budget implementation of various initiatives, implementations and improvements in a complex IT infrastructure environment.
• Manage, evaluate and renegotiate managed service contracts to align with the changing expectations of different stakeholders.
• Align with the worldwide group IT policies and procedures by raising awareness, maturity and compliance to ensure risk reduction related to data protection, IT security and IT/OT 

Paradigm - formerly CIRB - Brussels Regional Informatics Centre            (Intertracon)   10/2022 - 10/2024

Domain Manager ICT

• Digital transformation and governance leadership role, managing the ICT domain of the 19 municipalities and 17 public social welfare centres of the Brussels-Capital Region
• Define a multi-year roadmap that ensures the alignment of the technical and business objectives
• Lead the ICT track (architectural, infrastructure and applications) of the Local Government Digital Transformation Programme to digitise local public services
• Create, propagate and maintain strategies related to the IT Infrastructure and Cloud Services throughout the municipalities of the Brussels-Capital Region, ensuring performance and cost are balanced
• Outsource legacy systems (transform corporate culture from application- to service management)
   

Sodexo (Intertracon)                                                                                                 05/2022 - 08/2022

Head of IT Infrastructure

• Interim crisis management role pending permanent recruitment
  • Manage the overall IT Infrastructure environment, supporting daily operations.
  • Stabilize team (50 FTE) with high turnover and short-notice leavers
  • Finalize contractual agreements with outsourcing vendors
  • Convert IT Infrastructure department to a hybrid managed service model
• Define the long-term IT Infrastructure strategy
  • Define and implement IT strategy to align IT capabilities with business priorities
  • Drive technical IT planning, including infra roadmap, capacity management and technology lifecycle decisions
  • Develop and execute cloud adoption strategy (Microsoft Azure), including migration planning and hybrid service model design
• Implement and monitor evolution and SMART objectives
• Manage the IT Infra project portfolio roadmap and associated budget and forecast
• Implement and ensure compliance to group policies and regulations.

Intertracon                                                                                                                07/2021 - 04/2022

IT Management Consultant

• Various interim & advisory roles at multiple SMEs.
  • IT Crisis management, project steering and business alignment 
  • Strategy and process adaptation to the ‘new normal’ with Covid-19

Essent Belgium (Intertracon)                                                                                   06/2020 - 06/2021

IT Manager

• Interim role, managing the overall IT transition into the EON landscape
• Responsible for the overall IT department (60 FTE onshore, 10 FTE offshore)
• Manage a heavily regulated and complex IT landscape, supporting direct B2C services
• Organize the IT component of the deal room and handover to EDF Luminus
• Manage the long-term IT budget, forecast and roadmap
• Coordinate with the individual IT departments to ensure strategic programs
• Ensure adherence & compliance to company, industry regulations and cybersecurity standards

PSA Antwerp - Port of Singapore Authority - MPET (Intertracon/PSA)                09/2017 - 02/2020

Manager ICT Support

• Manage the uninterrupted availability of the IT application- and infrastructure environment
• Member of IT Management Committee - Direct report to the CIO
• Manage the IT Support department (34 FTE internal, 18 FTE 24/7 contract workers)
• 3 direct reports - 4 teams: IT service desk, IT operators, IT field services & IT logistics 
• Ensure best in class IT support solutions are offered in a 24/7 operational port environment, safeguarding the handling of the equivalent of 10 million twenty-foot containers per year.
• Responsible for a complete overhaul of the department: Resource optimization, Mature the service management processes, Implement KPI-driven approach, Streamline and consolidate logistics operations, Eliminate silo mind-set, Implement handover to support, increasing IT robustness through continuous improvement, Review budget with meticulous cost follow-up, Setup crisis plan to ensure appropriate response to critical infra, application, IDS and security incidents in consultation with departmental managers and CISO. Mitigate risks according to security audits.

Mastering IT Management        Vlerick Business School

Professional Bachelor Applied Informatics          TSM Mechelen

Take the Lead in Digital Business of the Future - focus AI (Vlerick)   01/2024

COBIT 5 Foundation (SMME - ISACA)       11/2017

Italian - CEFR Level A1 (Linguapolis - Universiteit Antwerpen)    02/2016

MSP Managing Successful Programmes - Practitioner (Kluwer - OGC)   11/2011

ITIL V3 EXPERT (AXELOS - OGC)       03/2011

ITIL V3 INTERMEDIATE CAPABILITY: MALC (TGM - OGC)    03/2011 
ITIL V3 INTERMEDIATE CAPABILITY: PPO (SMME - OGC)    01/2011
ITIL V3 INTERMEDIATE CAPABILITY: SOA (SMME - OGC)    10/2010 
ITIL V3 INTERMEDIATE CAPABILITY: OSA (SMME - OGC)    06/2010 
ITIL V3 INTERMEDIATE CAPABILITY: RCV (The Grey Matters Education - OGC) 03/2010

TOGAF 9 FOUNDATION (Prometric - The Open Group Certification Authority)  03/2011

UML V2 - Unified Modelling Language       11/2010

AGILE Methodology (Scrum, Kanban) in software development (Agile Minds)  11/2010

MSP Managing Successful Programmes - Foundation (Kluwer - OGC)   09/2010

INTRODUCTION TO CMMI VERSION 1.2 (Kluwer - X4P - Carnegie Mellon)  05/2010

ITIL FOUNDATION BRIDGE V2-V3 (ProSource - OGC)     12/2009

PRINCE2 PRACTITIONER (RKA Limited - OGC)     04/2009

ITIL FOUNDATION V2 (EXIN - OGC)       12/2006

PRINCE2 FOUNDATION (APM Group - OGC)      05/2006