Liudmila Vladimirova

Hardworking IT Support Specialist with strong skills in technical support and troubleshooting.
Diligent IT professional who approaches troubleshooting with a logical and thorough mindset. 
Tries to fully understand the subject area in order to understand dependencies, propose solutions and evaluate the results obtained.
 

• Help Desk Experience, ticket  management
• Application support
• Critical thinking, troubleshooting
• Software installation
• Communication, collaborating with colleagues, teamwork 
• Worked with DBMS, Transact-SQL

IT Application Support Specialist Bleckmann Fashion & Lifestyle Logistics
Waregem, Belgium, 09/2022

• Resolved issues by troubleshooting in Dispatcher Warehouse Management, related to system functionality, configuration, and data access.
• Analysed error log, reviewed system configuration, and implemented appropriate solution.
• Provided technical support to users on other integrated applications.
• Identified user issues and escalated them to the appropriate departments.
• Used available resources to research the required information.
• Provided technical support to customers on software issues.
• Did maintaining ticket status and progress in ITMS (Top Desk)
• Collaborated with IT team members asking for help when I needed it to find a solution.

Saratov State University 
Saratov, Russia, 1990-1995
Master of Applied Mathematics