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Wilrijk
Stephan Franck

Stephan Franck

ICT Governance & Service Management Consulting

Hoger management / Consulting

Wilrijk, Provincie Antwerpen

Sociaal

Sociale netwerken

Aangeboden diensten

Owner - ICT Governance, Service Integration & Management, Business and Management Transformation Consulting, Technological or Strategic Council member / contributor

Active as (interim) CIO-CTO-COO or n-1 dealing with :

  • Strategic alignment :

Target Operating Model analysis & design

Digital transformation & organizational change

Roadmap portfolio / program / change management :

Biz, Client, QRCC, Service Models, Cloud, Sourcing, HR & Finance

M&A's and Carve-outs

  • pure process Mgmt / improvement / implementation :

In/Outsourcing, RfP & Bid management

SIAM / MSI (multi-sourcing/supplier integration)

E2E Service Governance, Architecture & management :

UX Customer Journey, Service Catalog & SLR, Business (process) Architecture, Enterprise Service Architecture, Enterprise Technological Architecture, Supplier Journey

ITSM & governance Tooling & Reporting

Data/case exchange, monitoring, AI, datalakes-DWH-BI, knowledge mgmt.

DevSecFinOps

Activity based costing : work instructions, workloads, FTE’s, organogram

ITIL v2-4 & Cobit 5

  • Portfolio / Program / Project management

Stakeholder, dependencies & people management

Scope, budget, timeline management

Prince2, PMbok, Waterfall, Agile, Scrum, Kanban, Kaizen, Lean

ADKAR

Program management
Change management
Project management
Service management
Consulting
Ict governance
Geschat tarief: 100 € per uur

Ervaring

Proximus Global - ITSM gap analysis & transformation roadmap for merger & strategic growth
ASTRID – Program & Change manager Strategic NextGen Telco Innovation & SIAM Transformation w/ extensive outsourcing 
Klinkers Electronics – Transformation / Change Manager : Service Center Operations, Sales & Project mgr
City of Brussels - Sr. Program manager BRUCITY new administration center
De Lijn - Interim Head of SAP ERP Solutions division
Notariaat VGV  – M&A cosnultant
SWAROVSKI – PoS design, build, setup
BNP PariBas Fortis - Delivery Scrum of Scrum Master Cloud Transformation Program
NiNaNo - Start-up coach and project manager of a Baby Nursery 
Vlaamse overheid - ITIL Process & Service Management Implementation Coach
Baloise Insurance - Program mgr biz process transformation FSMA compliance
FindOut - AI startup 
IKO Europe - Interim Organizational Change Manager Europe (legacy ERP platform migration)

Eandis - IT Strategy & Governance Implementation (PL + COBIT Consultant)
Telenet - M&A Integration Program & BU Portfolio Manager and Deputy Director for b/u Hostbasket

Proximus / Telindus 
Bid Program / Transition / Transformation Manager & Sr. Service Architect for Mergers & Acquisitions and large outsourcing projects :
. Vlaamse Overheid – setup service company, bid won w/ HP 
. Belfius - DTS M&A case w/ IBM
. NATO - ANWI w/ Cassidian-EADS / Lockheed-Martin / Serco /  Thales
. EuroControl w/ Osiatis 
. European Commission - NUPS w/ Getronics
. BNP-Paribas-Fortis
. FedICT

B. BRAUN Medical - CIO BeNeLux a.i. (BNL org., mgmt. & ERP merger program )
FAGG-AFMPS-AFMPS - Carve-out Transition Manager - ICT organization & ITIL startup, in/out-sourcing

IBS Technology & Services - COO & Reorganizational Change Manager (ERP software supplier)

MERCATOR - Interim Program Manager : outsourcing transition & DRP kickoff
EUROCLEAR - Interim/crisis management as Initiative Project Leader & Quality Manager DRP

MARSH nv  - sr. executive: IT Manager (local-cio) & Facility Manager

MAXIMA nv (Speed² & Exell) - After Sales Service & Support Engineer for the Apple Computer BU

management, project, supplier, contract & technical consultancy : 
.  De Meester real estate broker 
.  KBSC sports club 
.  several medical practices, schools & retail stores 
.  Polygon pre-press company 
.  Jan Valgaeren insurance broker 
.  De Wispeleir insurance expertise office 
  …

Onderwijs

1983 - 1988              Modern Humaniora – ASO Science-Math; Sint-Jan Bergmanscollege Antwerpen - Merksem.

1989 - 1993              Master in Engineering : Electro-Mechanics, option IT & CAD/CAM; Katholieke Industriële Hogeschool Antwerpen (KdG - UA).

1993 - 1995              Master in Safety Engineering - Head of VGV level 1, Vrije Universiteit Brussel, certificate.

1995 - 1996              Entrepreneurs license as Court Expert / Estimator / Advisor in Real Estate, CMO Antwerpen. 

2006 - 2008              Master in Computer Auditing, IT Assurance & Governance (GRC, based on COBIT 4.x), University of Antwerp Management School, faculty of Applied Economics, division ICT management. 

2009                        Real Estate Energy Expert, EPC type A residential, Vrije Universiteit Brussel.

2010                        Bloso Sport Initiator, Vlaamse Trainers School (coaching, pedagogics & didactics, sport injuries & first aid)

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