Wesley Lepez

IT Professional with a passion for Customer Experience and a knack for embracing new technologies as an early adopter. As an experienced Application Owner and Product Manager, I combine deep technical knowledge with strategic insight to deliver successful project outcomes.

I have a Bachelor's degree in Retail Management and experience in a retail environment where I was in daily contact with customers. I have made a career shift and have now become an expert in POS and payment platforms.

With a background in Project Management, I am hands-on and focused on achieving practical and tangible results. I maintain a helicopter view without losing sight of the details. My ability to empathize with others allows me to understand and translate the needs of customers and stakeholders into effective solutions.

My approach is characterized by setting clear goals, both short-term and long-term, and steering teams towards success. I believe in the power of collaboration and continuous improvement to achieve sustainable results.

Bpost Group - Product Manager Parcel Lockers (Jul 2024 - Present)
Leads short-term projects to optimize internal processes and strategic goals, manages training tools, and works on opening the locker network to other couriers.

Neuhaus - Retail Applications Manager (Jun 2023 - Jul 2024)
Managed retail software and acted as the link between IT and retail. Configured systems based on boutique needs, supported omnichannel strategy, and conducted user training.

Hawaiian Poké Bowl - Technology Field Expert (Dec 2022 - Jun 2023)
Owned digital tools for HQ and restaurants, coordinated the implementation of new systems for new locations, and improved existing tools for better restaurant efficiency.

IKEA Belgium - Country Payments & Checkout Leader (Sep 2020 - Nov 2022)
Developed in-store and online payment strategies, implemented new payment methods like "Scan & Go," and managed other payment-related projects such as integrating Bancontact and Apple Pay.

IKEA Belgium - Project Leader Payment Solutions Food (Sep 2019 - Aug 2020)
Led new payment solutions in the food departments, managed budgets, presented to management, supported change management, and oversaw performance, including global pilot projects for kiosks and self-scan solutions.

Bachelor in het Retailmanagement

PPS training - Basic Project Management