Dharma Rao Yvaindi

Passionate Deputy Manager of Operations with extensive experience and dedication, has a strong industry background and a strong interest in management. I am certain that, with a bachelor's degree and 14 years of experience as a people manager in the customer service (BPO) sector, I can make a meaningful contribution to the company. I feel strong because of my expertise in people management, client management, data analysis, data reporting, analytical thinking, strategic planning, presentations, and MS Office. At work, I value honesty and integrity and constantly strive to learn and develop.

I have overall 14 years of experience in customer service industry (BPO) as a people manager.

• Ensuring smooth flow of daily operations to meet KPI's such as productivity, utilization, SLA & quality
• Managing the team's daily activities including attendance, mentoring, daily briefings, timely escalation of issues, and active participation in client calibrations
• Taking care of manpower calculations & scheduling to ensure adequate and appropriate coverage to meet the forecast
• Holding daily & weekly calls with clients and external stakeholders
• Conducting weekly and monthly team performance evaluations
• Planning and organizing to meet client and internal metrics

I have completed Bachelor’s Degree.