Customer Success Manager Benelux - Gent, België - Peripass

Peripass

Geverifieerd bedrijf

Gent, België

1 week geleden

Geplaatst door:

Sophie Dubois

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Beschrijving

Are you ready to
drive the
growth of a great scale-up that is
revolutionizing the logistics world? Do you want to work with an exceptional team of
people you'll remember for the rest of your life? Then we might have just the right opportunity for you

Founded in
2016, Peripass is a
logistics SaaS scale-up.

Our Yard Management Software enables industrial and logistics companies to
smoothly manage the complete flow of trailers rolling on and off their sites, as well as
all trailer movements on-site.

Building on an already strong revenue basis, our sales and overall company growth is rapidly accelerating.

In 2023, we have recently grown to about
50 people and we are planning to grow to
over 75 people in 2024.

Some other BIG NEWS, in January 2024 Peripass
secured €7.5 million to accelerate its global expansion. The investment will help us to accomplish our mission to digitize & automate logistics. You can read all about it in this article of De Tijd. Exciting times ahead Do you want to be part of the scaling journey of Peripass?

As our Customer Success Manager Benelux, you will play a
key role in the
entire customer journey, from presales, over the implementation of our solution, to ensuring that your customers keep on benefitting from our solution.

Moreover, since you will be
the voice of the customer within our company, you'll make a crucial contribution
to the further development of the Peripass solution.

Your responsibilities:

As a Supply Chain & Peripass product expert, you
support the sales team during the presales process. You lead workshops together with our customer stakeholders, to define the solution that generates the most benefits for the client.
You
manage the entire implementation of our solution and keep track of scope, time and budget. On these projects, you cooperate with our Implementation Consultants, who carry out the physical implementation of our solution on the customer sites.
You
keep customer success on an excellent level, by being in close contact with your customers and making sure they get the maximum return on their investment in Peripass. To this end, you'll also cooperate closely with the Customer Support Advisor to solve more complex issues that customers face.
You can
take lots of initiative to improve our processes in Customer Success, in order to make our customers even happier with Peripass.
You
drive growth in your customer portfolio and assist the sales team by spotting crossselling opportunities.
You'll have the opportunity to work
from home whenever you want. From this personal 'HQ' you will be
on the road often,
working at our customers' sites. Occasionally (about twice a month) you'll come over to the offices in
Ghent to catch up with the colleagues and the vibe at the office.

What we offer:

A highimpact role in a
fastgrowing and financially healthy scaleup that is driving innovation internationally in the Yard Management sector.
A competitive
remuneration package that corresponds with your remit in the company.
A cheerful bunch of
colleagues who are all making the success story of Peripass, day after day, milestone after milestone, and joke after joke.

-
Flexible working hours.

Want to know if we'd be a good fit for you? Here are
our values.

We do everything we can to make these values lived in our day-to-day and not just words we put up on our walls.

-
Act fast, fail fast

We don't blame, we learn. Because you simply can't grow without failing.

-
Curiosity

We like to try out new stuff and to optimize things. By working together, we come up with creative solutions that we can be proud of.

-
Adaptability

We have to face it, we're scaling, and we're scaling hella fast. So we need to constantly change and adapt. But hey, isn't that also the kick of working at a scaleup?

-
No nonsense

We communicate directly with each other and we listen, we really listen. Because that's the key to making good things great.

-
Humbleness

Hey, we're all just people. We all f*ck up sometimes, we all deserve respect and we're all in this to grow and kick some serious ass in the process.

Probably by now, you already have a good idea of who are we looking for, but here are some pointers:

You have at least a bachelor's degree, or equivalent experience, and you have at
least 5 years of relevant experience, preferably in a logistics or supply chain environment.
You get a kick out of
analyzing and optimizing processes.
Buidling a great
customer journey and seeing customers that are happy with your product is what makes you get out of bed in the morning.
You can develop a
professional, but also a warm and pleasant relationship with your client contacts.
You'll be working with people in senior management, so you make sure **you know your stuff and you come to every