Customer Service Specialist - Zaventem, België - Page Personnel

Beschrijving

A prominent medical company located in Zaventem is actively searching for an energetic and proficient Customer Service Specialist to become a valuable part of their team. Their dedication to delivering top-notch health care solutions has established them as a reliable partner in the industry. Join them in their mission to improve patient care and contribute to the success of a growing organization. Job description The main tasks and responsibilities for a Customer Service Specialist focusing on the DACH market:

• Manage and process customer orders for medical products with a focus on the DACH market (Germany, Austria, Switzerland).
• Provide exceptional customer service to clients, ensuring their inquiries and concerns are addressed promptly and accurately.
• Collaborate with cross-functional teams, including Sales, Logistics, and Quality Assurance, to ensure seamless order fulfilment.
• Resolve order-related issues and discrepancies, maintaining a proactive approach to customer satisfaction.
• Maintain accurate and up-to-date records of customer interactions and transactions.
• Communicate proactively with customers to provide order status updates and address any potential delays.
• Assist in developing and implementing process improvements to enhance overall efficiency in order management.

Profile Qualifications of a successfully Customer Service Specialist:

• Previous experience in customer service, order management, or a related field.
• Fluency in German is essential: additional proficiency in English & Dutch or French is a strong asset.
• Strong communication and interpersonal skills.
• Detail-oriented with excellent organizational abilities.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Familiarity with medical products and regulatory requirements is a plus.

Offer From € 3.000 to € 3.800 per month Groepsverzekering Maaltijdcheques Smartphone Laptop Internetvergoeding / Abonnement Hospitalisatieverzekering voor familie Parking Jubileum Sinterklaas Forfaitaire Kosten Eco Cheque Opleiding Extra-legale vakantiedagen Thuiswerk The following is provided by our partner:

• Competitive base salary reflecting experience and skills.
• Performance-based yearly bonuses.
• Comprehensive health insurance coverage.
• Employer-contributed retirement savings plan.
• 32 vacation days.
• Ongoing professional development opportunities.
• Employee assistance programs for health and well-being.
• Opportunities for career advancement and growth.
• Flexible work arrangements, including remote work options.
• Company-sponsored social events and team-building activities.

Join our dedicated team and contribute to improving healthcare services. We look forward to welcoming a new member to our growing family in Zaventem.