Department Manager - Maasmechelen, België - Tory Burch Logo PNG Vector

Beschrijving

Aperçu

Founded in 2004 in New York City, Tory Burch is an American luxury brand known for beautiful, timeless pieces and rich storytelling that evokes optimism and joy. Tory is a fashion designer who draws inspiration from her parents' effortless style, the worlds of travel, art and interiors, and women globally. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty.

As a Tory Burch Department Manager, you will be an expert in delivering on the five stages of the transformational experience through balancing 'leader of the floor' (TLOF) responsibilities, the daily coaching of other Sales Associates, and managing your own individual sales & client book. You will act as a leader in the store and are responsible for 'holding down the fort' when the GM & AGM are not available, which will at times include monitoring sales productivity, resolving customer or associate issues, and opening and/or closing duties.

Responsabilités

Leadership Presence

• Lead by example and model behavior that reflects the company's core values

• Appropriately manage conflict and take ownership for your part in the team dynamic

• Act as the Transformational Leader of the Floor and motivate the team on achievement of sales plans & personal sales goals

• Ensure high level of customer service through extensive product knowledge and product ownership

Deliver the Customer Experience

• Lead by example to create an environment that consistently delivers transformational customer experiences

• Model a highly productive selling environment by providing consistent training & coaching to sales associates

• Take ownership for the customer journey in your boutique – customize it for your customer demographic and develop & maintain productive customer relationships

Represent the Brand

• Understand and communicate the Tory Burch brand aesthetic, brand philosophy and lifestyle to the associates and the customer

• Contribute to maintaining all brand and operating standards to support brand consistency

• Assist in maintaining store presentation standards

Operational Excellence

• Perform store opening and closing procedures including counting register funds, completing bank deposits, opening and closing the registers and securing the facility

• Accurately process all POS transactions, capture of employee information, and inventory functions such as transfers, receiving, shipments, repairs and damages to maintain the integrity of the inventory

• Adhere to all policies and procedures with a focus on loss prevention and operational excellence

Drive the Business & Deliver Results

• Maintains a solid, organized client book which furthers your customer relationships and generates consistent, proactive sales volume

• Manage your people resources to maximize sales, traffic flow, floor coverage and customer engagement

• Manage the sales floor with agility, changing direction & continuously improving based on key indicators and lessons learned

Qualifications

· 2-4 yrs. experience in a high volume, customer-driven retail environment

· Strong personal selling and customer relations experience

· Previous sales leadership and motivation experience

Options

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