Operations Support Agent - Boom, België - FedEx Express EU

FedEx Express EU

Geverifieerd bedrijf

Boom, België

1 week geleden

Geplaatst door:

Sophie Dubois

beBee Recruiter

Beschrijving

Position Summary:

We have an exciting opportunity for you to join our team as a Operations Support Agent-Advanced.

Who we are:

FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone's day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.

What do we offer:

Attractive compensation package
Training to get you started and onthejob learning opportunities
Extensive learning resources to further develop your skills and knowledge
Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)
Employee Assistance Program for you and your family in difficult life situations
Employee reducedrate shipping
Great career opportunities
FedEx is one of the worlds most admired companies and trusted brands year after year

Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we're ready to invest in your development. Join FedEx.

Flexible in working hours.

_JOB CATEGORY_
Clerical

_JOB PURPOSE_

Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards.

Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escalate to senior team members.

_PROCESSES & PROCEDURES_
Performs defined procedures and processes with accuracy and completeness. Ensures time commitments and deadlines are met. Processes may include use of manual procedures or local or EMEA systems. Verifies data and completes procedural checks against predefined processes or criteria to ensure accuracy and quality. Uses appropriate tools and equipment as required. May make decisions relating to procedural checks, including situations where the outcome is not clearly indicated. Seeks support of senior team members as required. Provides feedback on processes and procedures proactively, making recommendations for continuous improvement to senior team members.

_PROBLEM SOLVING_
Investigates and resolves problems or exception situations using systems or equipment, as appropriate. May act as the focal point for specific types of resolutions within the department and across other teams. Makes decisions based on clearly defined criteria and escalates others as appropriate to senior members. As required, evaluates options, escalates and gains approval for solutions that are outside of established parameters. Supports implementation of corrective actions.

_COMMUNICATION_
Uses appropriate communication methods to understand and share information with customers, team members and other departments.

Supports team members and other departments during process changes including participating in the development of appropriate Job Aids, procedures & on-the-job training materials.

May deliver required training in accordance with defined standards.

_REPORTING & DATA MANAGEMENT_
Validates or completes accurate and timely reporting. Supports/researches relevant data and collates for analysis and interpretation. Prepares reports as required and may include recommendations for areas of improvement. Inputs data to company systems. Ensures accuracy of own and others' data and completes checks of system to ensure data integrity is maintained.

_COMPLIANCE_
Ensures ongoing compliance with defined FedEx processes and procedures, relevant legislation and external regulations, and predefined agreements. Ensures required approvals are sought throughout processes. Notifies management of any non-compliance issues as they arise.

_ALIGNMENTS_
Works closely with team and other departments to ensure accuracy of information and completion of processes to deadline. Also includes contact with customers, vendors or employees, to investigate or resolve issues as required. Aligns and gains commitment to actions from the different stakeholders.

Qualifications:

Language:
English: Comprehension, Reading, Speaking, Writing

French (Europe): Comprehension, Reading, Speaking, Writing

Dutch:
Comprehension, Reading, Speaking, Writing

Additional Information

Posting Date: 12-Feb-2024

Closing Date: 25-Feb-2024

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

Our Company

FedEx Express is one of the world's largest express transportation companies and has consistently been sele