International Field Service Technician - Wavre, België - Automatic Systems (TalentTool/Boost)

Automatic Systems (TalentTool/Boost)

Geverifieerd bedrijf

Wavre, België

4 weken geleden

Geplaatst door:

Sophie Dubois

beBee Recruiter

Beschrijving

Company:

Automatic Systems, a subsidiary of the French company IER (Bolloré Group) headquartered in Belgium, designs, manufactures, and maintains a wide range of pedestrian and vehicle access control equipment.

Since 2019, IER and Automatic Systems have merged their passenger and baggage processing activities into a structured and cohesive unit, forming the EASIER Business Unit to provide robust and innovative self-service solutions for public administrations, land transport networks, airports, and airlines.

EASIER offers a diverse range of high-quality products and services to air and land transport operators as well as public establishments.

With a global commercial presence and a network of authorized partners and distributors, EASIER serves all major players in the aerospace, public transport, and public service/venue industries, ensuring the operational maintenance of its equipment.

Function:

In this role, you will report to the Production Director based in Wavre.

Your areas of responsibility include:

Service Deliveries

International
Technical support and onsite troubleshooting for customers
Installation of pilot equipment or exhibitions
Retrofit installation (adaptation of existing equipment on site)
Informing sales representatives of detected opportunities
In Belgium
Remote technical support for customers (soft troubleshooting: web interface, prediagnostic logs, loading and description of issues to level 3)
Training, assistance for site managers/technicians performing complete installations
Creation/management of troubleshooting tools (project listing and equipment specifications)
Preparation for future travels: planning, reservations, documentation, tools, spare parts preparation
Occasionally participating in onsite Prevention Plan meetings
Communicating possible improvements to the supervisor for fault consolidation/technical improvements
Providing support to production (startup, troubleshooting, outgoing checks) on projects requiring subsequent service assistance.

Activity Management and Reporting

Carefully drafting intervention reports before having them signed by the client
Closing and providing feedback on each intervention
Writing expertise reports

In your role, you work safely for yourself and others

Always wearing personal protective equipment (PPE) according to ongoing activities
Marking the work area and preventing access to unauthorized persons
Communicating realtime to the client the noncompliance with access instructions to the work area

Profile:

Minimum
A2 diploma with a technical orientation (electricity or electromechanics)
Minimum
3 years of proven experience in installation or aftersales maintenance of electromechanical products
Very good knowledge of electricity
Good knowledge of MS Office suite and capacity to learn specific turnstile diagnostic tools

-
Proficiency in French and English (minimum B2). Knowledge of Spanish is a significant asset

VCA certification (or willingness to undergo training if necessary)

But above all, you are:

Organized: you have a developed practical sense
Team player: you maintain good relationships with your colleagues
Flexible and resourceful: you can work autonomously
Client and solutionoriented: You are focused on customer service and manage stressful situations calmly and efficiently
Willing to
travel abroad (travel frequency varies according to needs and can be up to 6070% of the time in a month) and extremely flexible regarding departures (speed of departure) and duration of trips. Some trips will be outside the European space.

Offer:

Permanent contract
Attractive salary and benefits package

- €8 meal vouchers

Group insurance
Hospitalization insurance
Ambulatory insurance
Yearend bonus
Yearend gift voucher
12 days off in lieu (based on a 40hour work week)
Additional leave (seniority, career)

Joining Automatic Systems also means:

Being part of a Belgianorigin company that has maintained its family spirit over the years
The opportunity to be trained in new technical aspects and develop within the company
Working in a supportive environment where everyone is encouraged to share their ideas
The possibility of working in an innovative company that actively contributes to sustainable development goals: all our products are recyclable at 80 to 90%.