Customer Care Manager Benelux - Diegem, België - Hewlett Packard
Beschrijving
HP, born in a garage and gone global with over employees today.HP Benelux is looking for a Customer Care Manager for the office in Belgium or Netherlands.
In this role you will be responsible to provide excellent customer service in the Benelux.
Your goal is to increase customer satisfaction, loyalty and retention.
You are part of the Benelux support team and maintain intensive contact with the local sales department, HP internal teams and end customers.
You ensure that all departments operate as a whole, where you support the customer care operation within the organization.
Your main responsibilities are solving Customer Service issues, help Sales/HP teams and customers find answers to their Support questions and leave a satisfied customer.
You will keep accurate records and documentation of the customer service actions and discussions so that we can analyze statistics and compile accurate reports.
- Providing help and advice to customers and HP internal teams (Sales, Category, Operations) regarding HP Customer support.
- Develop deep knowledge of all Customer Support related processes and tools.
- Act as local SPOC (Single-PointofContact) for local HP Commercial organizati
on. - Investigating and solving customers' issues, which may be complex or longstanding problems that have been passed on by customer service assistants, by elevating to the second line, escalation teams or other internal teams and following up on the resolution path, while keeping the customer and stakeholders informed.
- Connect with and provide solutions with various HP departments such as Contact Centers, Repair partners, Supply Chain and many others.
- Keeping accurate records of discussions or correspondence with customers.
- Providing feedback to improve customer service experience.
- Learning about our organization's products or services and keeping up to date with changes.
- Develop data reporting and insights on Customer Support.
- Analysing statistics or other data to determine the level of customer service you are providing.
Requirements:
- 13 years working experience in a (Technical) Customer Service environment is requested.
- Fluent writing and speaking in Dutch and English is required, French is desirable.
- Strong clientfacing and communication skills
- Troubleshooting and multitasking skills
- Customer first mindset
- Degree in IT or IT knowledge is welcome but not mandatory.
- Basic IT/PC knowledge required, Advanced technical skills is desired.
- Strong excel skills needed
- Primary work location is Brussels (Belgium) or Amstelveen (Netherlands) working from home is possible.
About HP
LI-POST
Meer banen van Hewlett Packard
-
Commercial Account Manager
Diegem, België - 3 weken geleden
-
Inside Sales Representative Commercial
Diegem, België - 3 weken geleden
-
Strategic Account Manager, Corporate
Diegem, België - 2 weken geleden
-
Sales Specialist Workstations and Cloud Client
Diegem, België - 2 weken geleden
-
Pc Services Delivery Project Manager
Sint-Stevens-Woluwe, België - 2 weken geleden
-
Partner Business Manager
Diegem, België - 1 dag geleden