Senior IT Helpdesk Officer - Brussels - Nexeo

    Nexeo
    Nexeo Brussels

    1 dag geleden

    45.000 € - 75.000 € (EUR) per jaar
    Beschrijving

    Nexeo is currently looking for a Senior IT Helpdesk Officer for one of the leading multinationals in Belgium.

    Nexeo Belgium is a consultancy company that supports its clients in the banking, finance and insurance sectors in all phases of their transformation projects: from business consulting to the implementation of IT solutions.

    As a consultant you will have the opportunity to be part of Nexeo:

    • International environment ( Offices in France, Belgium, Luxembourg, Switzerland & Canada)
    • + 450 employees
    • over 20% growth each year

    As Senior IT Helpdesk Officer, you will be responsible of the following tasks:

    • Provide 1st & 2nd line support by telephone, mail or in person
    • Active filtering, handling, coordination and follow-up of IT service requests
    • Provide user assistance in a broad sense including tablets, Smartphone's, ... via all our communication means like phone, mail, IT corner, etc.
    • Identify, track, and resolve hardware and software incidents that affect the end-users
    • Ensure Workstation Assets Management
    • Be able to master, set up and configure workstations
    • Prepare accurate and timely support documentation where required
    • Active contribution in Workplace related projects
    • Coordinate technical assistance to resolve operational issues provided by internal and external service providers
    • Liaise with external suppliers to ensure delivery to agreed standards and timescales
    • Advise on workplace & mobile architecture in a broad sense (conceptual)
    • Be a driver in innovation & improvement projects

    Profile

    • Bachelor/Master's degree or relevant experience
    • Excellent level of French AND English
    • At least 5 years of experience within a similar role
    • Proficient working knowledge of Active Directory, Mac OS, Office 365, PowerShell, SCCM and Windows 10
    • Attention to detail and a good communication

    Working for Nexeo

    • A very attractive salary package
    • Interesting career opportunities
    • Ambitious goals are encouraged
    • A lot of fun

    If you're motivated, flexible, open minded and ready to be a Nexeo Consultant this function of Senior IT Helpdesk Officer is made for you

    @IT @Consultant @Freelance @Helpdesk @IT Support @Active Directory @SCCM @ITIL

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