Guest Experience, Brand Standards - Brussels, België - Radisson Hotel Group - Corporate Office - Brand Experience & Quality
1 week geleden
Beschrijving
DESCRIPTION
Radisson Hotel Group, one of the most dynamic hotel companies in the world is looking for a trainee for the Global Guest Experience, Brand Standards & Quality Team.
DURATION:6 months
THE JOB:
The trainee supports the Brand standards, Brand quality and guest experience team members, as well as other members of the Brand & Guest Experience department as required.
In addition, the brand & Guest Experience team strive to validate the brand architecture and brand strategy and redefine the experience for each brand, in line with RHG's strategic 5-year plan.
To support the team, the trainee will be involved in a variety of tasks, such as the creation of brand resources, conducting market research, the creation of tracking sheets through smartsheet, updating of a variety of brand resources, organising meetings between the department and important stakeholders and lastly lead ad-hoc customer experience design projects for each brand.
KEY RESPONSIBILITIES:
- Support the Branding and Guest Experience department on global level.
- Support the creation and updates of brand resources (brand standard manuals, Tools & Products guides).
- Support the creation of creative assets, such as branded collaterals and digital elements.
- Project management through the creation of tracking sheets through smartsheet
- Conduct market research, competitive benchmarking and analyse market trends.
- Create presentations, for internal and external purposes.
- Lead adhoc projects in relation to the design of the customer experience for each brand.
- Manage meetings with a variety of stakeholders, responsible for the agenda, minutetaking, followup and for ensuring delivery dates are met.
- Onboard and support hotels with Online Reputation Management tools to gain actionable datadriven insights from Voice of Guest and Guest satisfaction Survey.
- Brand performance and quality data curation and visualization for monthly reports.
- Investigate and balance guests needs with commercial and operational impact to identify optimal experience proposition.
A SUCCESFUL TRAINEE HAS:
- To be enrolled in a school program to be eligible for the internship
- Is fluent in English, both verbal and written with excellent communication skills
- Preferably experience in the hospitality industry or strong affinity for the hospitality industry
- Microsoft Office expert user (Excel and PPT)
- Excellent organizational skills
- Strong project management abilities: capable of prioritizing and handling multiple projects simultaneously, under tight time constraints and within budget parameters
- Flexible, proactive, cando attitude
- Team player with a global mindset, able to work with a variety of different stakeholders at all levels of the organization
- Customer oriented
- Autonomy and high feeling of responsibility
INDHEADOFFICE
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