Group Leader, eCommerce Operations, Belgium - Ghent, Flemish Region

Alleen voor geregistreerde leden Ghent, Flemish Region, België

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eCommerce Operations Lead (m/f/d) – Gent · WE DELIVER · WE DREAM · WE CARE · WE DARE · We're looking for a proactive, hands‑on team leader who's excited to help grow Pandora's eCommerce business in Belgium. As Team Lead for our Gent fulfilment centre, you'll take ownership of day ...

Functieomschrijving

eCommerce Operations Lead (m/f/d) – Gent
WE DELIVER

WE DREAM
WE CARE
WE DARE

We're looking for a proactive, hands‑on team leader who's excited to help grow Pandora's eCommerce business in Belgium. As Team Lead for our Gent fulfilment centre, you'll take ownership of day-to-day operations and lead a small, engaged on-site Operations team to deliver an exceptional experience for each and every Pandora customer.

WE DELIVER – Let's deliver together:
As Group Lead, you will:

Oversee daily operations of the Belgian Pandora eCommerce fulfilment centre, ensuring smooth, efficient, and customer-centric processes.
Train, coach, and inspire the Operations Assistants to reach their full potential, fostering an exceptional performance and development culture.
Shape and continuously optimize operational workflows to support business growth.
Lead and support Operations Assistants across key activities: inventory management, warehouse operations, order fulfilment, customer service support, and ad‑hoc tasks.
Contribute to daily fulfilment activities including picking, packing, and returns—always within daytime shifts only (no night shifts).
Ensure the highest standards across Fulfilment, stock accuracy, loss prevention and replenishment are met each day.
Maintain a consistently strong customer experience by meeting SLA targets for order fulfilment and response times.
Support customer service by ensuring inquiries and complaints are handled professionally and within KPI targets.
Manage team resources, including scheduling, seasonal workforce planning, productivity reporting, and communication with your Pandora eCommerce Manager.
Prepare for upcoming sales, campaigns, and peak periods by aligning capacity, staffing, and demand forecasts.
Handle operational reporting, timesheet checks, and payroll-related documentation.
Uphold service level standards, operational guidelines, security practices, and return/exchange processes.

Key KPIs:

Inventory accuracy
Picking & packing speed
Customer satisfaction
Team engagement & retention (employee NPS)

WE DREAM – This is what we dream of:

A high school diploma or GED
1–3 years of experience in fulfilment or logistics (experience in luxury or jewellery is a plus)
Strong communication skills
Fluency in English + Dutch and/or French
Solid MS Office skills
Excellent customer service mindset
Strong organizational abilities and comfort working in a fast-paced environment
Motivation, ownership, and a hands-on attitude

We CARE - what you can expect:

An internationally successful company
Flat hierarchy
Competitive compensation package
An highly motivated team
A modern workplace
Can-Do-Attitude
Events
Personal and professional development through regular e-learning modules

We DARE - you to apply.
We are looking forward to welcoming you

About Pandora
Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.

Recognised by the Financial Times as one of Europe's Best Workplaces and ranked #1 among Danish companies, Pandora is committed to building an inclusive and diverse workplace. We believe that reflecting the diversity of society in how we engage with our customers is essential to fulfilling our purpose: to give a voice to people's loves. We are dedicated to nurturing a culture where everyone feels respected, valued, and empowered to thrive.